Bella Pools

Bella Pools runs out of South Yarmouth, building and maintaining in-ground pools across Cape Cod, and its Google page has piled up 160 ratings averaging 4.8 stars. Reviewers describe it as a family-run operation that has been around a long time, and the same three names keep showing up across those reviews — owner Jeff, and Beth and Courtney in the office — which is unusual on its own; homeowners don't typically remember a pool company's office staff by name unless they've dealt with them for years. That long-relationship pattern shows up directly, too. In a December 2024 review, a customer said they had been with the company for over 20 years; another, in October 2023, put their own tenure at about a decade, describing an original pool install with a cobblestone deck the company still opens, closes and services every season. A May 2026 review described 15 years of cleaning and maintenance. Installs get singled out for finishing on schedule — one 2025 review described a 2022 build that came in on time and within budget while the company coordinated multiple subcontractors, and a November 2023 review described a pool liner replacement completed on time with no complaints about the finished work. The stone and hardscape side gets its own praise, too: retaining walls, patios and stairs in one review, and separately, reviewers mention irrigation, planting and a travertine pool surround as part of larger backyard projects — work that reads more like a landscaping outfit bolted onto the pool business than a narrow pool shop. The last six months carry nine reviews with no negative ones, but the older record isn't spotless, and the rough edges cluster around billing rather than workmanship. A September 2025 review warned simply to "watch how they bill you," and a June 2025 review described billing as inconsistent and called out slow, unhelpful phone support by name. A 2024 review said a request to repair irrigation work the company had originally installed went without a callback. The sharpest complaint is older still — a 2022 review described a misdiagnosed pool leak that cost $1,000 to sort out and said the owner was too busy to get involved directly. Bella Pools reads as the right call for a Cape homeowner planning a real in-ground pool project — install, hardscape and ongoing seasonal service together — rather than a one-off repair. Confirm pricing and billing terms up front, and ask who handles a service request once the crew has moved on to the next job.