Swimming Pool and Spa Design

Very helpful got my pool opened and cleaned, good pricing

always good.advise very helpful

Purchased a Columbo hot tub by Platinum Spas. Excellent product in all respects … but $200 maintenance fee is not worth paying for bc service is “non-existent”! The hot tub basically sells itself but longterm the maintenance is what determines the life-expectancy of a hot tub. I would definitely purchase from SPS & D bc of excellent pricing but would NOT pay for maintenance contract. Service tech doesn’t show up even if u have a scheduled service appointment.

The owner is an absolute liar. Was told my spa repair was under warranty. Great! It's been almost 5 months and I am getting constant lies and the run around about the repair! First it would be on next week, then the next, then we were on the repair schedule, then It was "a tricky part to locate" then it was back ordered, then, and this takes the cake... the tech is in the field today to do your repair. They don't return your call, they give you the run around and STRAIGHT UP LIE. This is all coming from the owner. He straight up lies on the phone! Apparently they do not care about their buisness at all! Now my part (which I was told was on the schedule to be put in yesterday) will be in on Sept 15! Ha!!!! Steve is an absolute liar. Not sure why it's so hard to 1. Order a part and 2. Just be honest! Trash owner. Fix my spa steve. I'll be reporting to BBB AND contacting small claims court if you do not fix it. Apparently Steve has time to read and respond to reviews with B.S lies, but not answer the phone or run a buisness correctly!

Ordered and paid for hot tub over a month ago. Was promised it was in stock and would be delivered in 2 weeks. Have called several times, get sent to fax machine. When finally chase down a person they have no idea when I can expect to receive hot tub…and it’s been paid for in FULL! The worst customer service! Thank you for delivering the hot tub and setting it up! I’m very happy with it. Appreciate your help and communication about delivery. Customer service much better!