Berardino Plumbing & Heating is a plumbing and heating company based in Everett, Massachusetts, run by owner Frank Berardino, offering water heater and boiler installation and repair, plumbing remodels, and general plumbing repairs in Everett and Malden. The site describes over 12 years as a trusted local plumbing company, elsewhere citing more than 15 years of experience, without giving a specific founding year. BuildZoom lists the business's status as 'license not required' in Massachusetts, verified by BuildZoom in 2019, alongside seven recorded permits in Revere and Malden between 2018 and 2025.
Many customers who have hired Frank describe him as fast to respond, knowledgeable and fair on price, particularly for emergency plumbing and heating problems. Reviews describe him diagnosing and replacing an aging boiler after other companies quoted high fees, digging for hours to find and replace a broken sewer line, fitting a customer in on a holiday weekend when other plumbers wouldn't respond, and repeatedly working with landlords and property managers who praise his responsiveness for tenant emergencies. Several reviewers describe using him repeatedly over multiple years and recommending him to others, and multiple note he explains the work and any prevention steps clearly.
Against that record, though, there is a real and recurring reliability concern. A November 2023 review described two missed appointments with no advance notice, each excused afterward as an emergency. A November 2021 review described a scheduled visit that was missed, a job that dragged out, a price raised mid-project after an initial agreement, and work left incomplete after payment. A separate 2022 review described a missed appointment that Frank did call to explain, though the reviewer wished for a heads-up beforehand rather than after the fact. These are dated accounts, not a pattern from the most recent reviews on file, but worth asking about directly — confirming a firm arrival window and getting any price changes in writing before work proceeds.
Berardino Plumbing & Heating is worth considering for plumbing and heating repairs, especially responsive emergency work, given the strong majority of positive, detailed reviews and repeat customers — but given the specific reports of missed appointments and a mid-job price increase, it's reasonable to confirm scheduling and pricing commitments clearly upfront.
