Berardino Plumbing & Heating

Customers of Berardino Plumbing & Heating talk about Frank Berardino: quick fixes once he arrives, and a few missed appointments. The company is based in Everett and says it handles water heater and boiler installation and repair, plumbing for remodels and general repairs across Everett and Malden. Its written reviews run from 2018 to 2024, and Google shows 4.8★ from 39 ratings and Angi 4.9★ from 25. In an October 2021 review, a customer whose old boiler had died called Frank for a replacement estimate; he came within an hour, found and fixed the problem, and saved them from replacing it. A September 2021 customer, told by a different plumber that a running toilet could not be fixed for three days, said Frank laid out repair-versus-replace options and replaced the toilet the next morning for the other plumber's repair price. A June 2018 Angi reviewer said he dug for hours to find and replace a broken sewer line. Landlords writing in 2022 and 2023 said he responded quickly: a realtor with rental properties said in January 2023 that he picked up the phone and fit in a last-minute heating call, and a June 2022 reviewer said he fixed a problem without interrupting tenants. Some customers were let down on reliability. In a November 2023 Google review, a customer said Frank missed two scheduled appointments, each time citing an emergency. In a November 2021 review, a customer said he missed scheduled times, raised the price mid-job for a sump pump install, and never came back to finish the rest despite repeated calls, so they had someone else redo it. An April 2022 reviewer who first complained about a missed appointment later wrote that Frank had explained no one else was working with him to call ahead. In February 2024, a customer of several years said Frank explained how to prevent future problems.