Lausier Brothers, Inc.

When a homeowner brought Lausier Brothers in for a second opinion on a quoted $7,100 boiler repair, the fix turned out to cost about $1,000 — the boiler just needed tuning. That story shows up again and again in this Salem, Massachusetts shop's reviews, and it doubles as the through-line: people call when something has gone wrong, and they stay because the diagnosis they get is straight. The company describes itself as a three-generation, family-owned plumbing, heating, and gas business, run today by brothers Matt and Mark Lausier, who say they continue trade work their grandfather started as Marblehead's plumbing inspector. Its Massachusetts plumbing license is active, and its Better Business Bureau file carries an A+ grade with accredited status. Twenty-four Google reviews back that up — all five stars, eighteen of them from the past six months, none negative. The pattern in them is speed and follow-through on emergencies: one renter's hot water heater failed around 5 p.m. and Mark called back within ten minutes, then had a replacement installed that same night; another reviewer describes a 2 a.m. callout on the coldest night of the year to keep a boiler running. The same restraint shows up elsewhere — a reviewer credits Mark with recommending a repair over a replacement he didn't actually need. One thing worth knowing: the BBB page doesn't publish a complaint count or a numeric score alongside that A+ grade, so there's no deeper audit trail to check there. And while the family's plumbing history goes back generations, BBB's file lists the current Lausier Brothers, Inc. entity as about two years old — a newer registered business carrying much older trade experience, worth understanding rather than assuming this is a decades-old company on paper. Lausier Brothers is a solid call for plumbing emergencies, gas line work, and boiler or water heater trouble, especially if a second, honest read is wanted before authorizing a big repair.