Bob Batchelder Superior Builders

Bob Batchelder Superior Builders is a Billerica, MA general contractor that self-reports serving the New England area for more than 25 years, fully licensed and insured with Lead Safe Certification. The business lists general contracting, home remodeling, kitchen and bathroom remodeling, countertops, decks, and general home renovation and repair work. The Better Business Bureau gives the company an A+ letter grade, but the only published customer account on file tells a less flattering story: a homeowner said the contractor confirmed a 4 p.m. estimate appointment by text and then never showed up. BBB itself also notes the business is not BBB accredited, despite the grade. Given how thin the written record is — just this one account — and that it describes a missed, unconfirmed appointment, it's worth confirming scheduling reliability and communication directly with the contractor, and asking for recent references, rather than relying on the self-reported tenure and licensing alone. Bob Batchelder Superior Builders could be a reasonable option for general contracting or remodeling work in the Billerica area, but the gap between the BBB grade and the one visible customer account is worth resolving with the contractor before signing anything.