Boston Equipment Service Co.Inc.

The thing customers keep saying about Boston Equipment Service is that they showed up. One homeowner's A/C quit in a tight space in July 2025, the condensate pipe clogged and the tray filling with water; the crew came the next day and repiped the whole thing. Another wrote in 2026 that same-day service is exactly why they call — "when your air conditioning dies in the middle of a heat wave." It's a small Woburn shop at 49R High St. The company says it has served Greater Boston since 2003, with 20-plus years behind it, handling heating, cooling, commercial refrigeration and commercial kitchen equipment for homes, restaurants and offices. Its BBB page lists Emery Yetistirici as owner, four employees, and a second location on Boston Road in Burlington — and gives the company an A+ grade, though it is not BBB-accredited. The stickiest thing in the written record isn't a single job, it's the tenure of the relationships. A 2026 reviewer had been on the annual maintenance plan for nearly six years. A 2025 one had used them for at least ten. A 2024 one went from initial installation through five years of maintenance. In a 2022 review, a customer said the crew bailed them out four times across hot summers and cold winters, always inside 48 hours, and "don't try to upsell you on things you don't need." On Google the company averages 4.8 across 18 ratings — a good number, but a small one, and the whole written history runs to ten reviews from 2022 to 2026. The exception is worth reading before you call. A one-star reviewer in March 2022 said they were charged close to $500 to troubleshoot a system, were told a blocked return was the fix, and had the problem come back hours later; they also wrote that after the review went up, the owner contacted them and threatened to sue over it. That is one account, four years old, and nothing like it appears since — but it is specific, and it is about both the repair and how the disagreement was handled. One more thing that doesn't line up: the company's own site dates itself to 2003, while its BBB profile lists the business as started in February 2011. Neither is verified here. The right call for an emergency HVAC or refrigeration problem in the northern suburbs, especially if you want a shop that answers and comes out fast. Before booking, get the diagnostic fee and what it covers in writing, and ask how they handle a repair that doesn't hold.