Boston Fence & Vinyl

Boston Fence & Vinyl, out of Beverly, is one of the most reviewed fence companies on the North Shore — 115 reviews on record, spanning cedar, vinyl, aluminum, and custom scalloped and rail styles, most of it built around two names that keep coming up: Nick on sales and design, and installation crews people describe by name. The volume and range of work is real, and so, in a smaller number of cases, are the complaints. The strongest pattern in the record is problem-solving on difficult sites. In a 2025 review, one customer described a fence built to work around a septic system, a neighbor's easement, and an attached staircase, with no gaps for dogs to escape through. Another, also from 2025, described a design worked out around a home on a slope, with the crew proposing a symmetric stepped layout before digging a single post. A 2025 review described a property sitting on ledge that made three different fence styles a challenge to install correctly. Reviewers also describe the company returning after the fact: a 2025 review described a repair after a delivery driver rammed a fence section, and another 2025 review noted Boston Fence backing its work with maintenance visits in a way "not everyone" does. There's a real minority pattern worth knowing before calling. A 2025 review described a sales rep writing up a contract for the wrong fence style, then responding to the customer's objection by putting the blame back on them for not communicating clearly. Two 2022 reviews describe the company handling problems poorly: in one, eight fence posts rotted out within two years of installation, and the company declined to cover replacement for the home's new owner beyond materials and labor; in the other, from the same year, a small repair request went unresolved for over a month and the reviewer called the company's customer service dismissive. A 2024 Reddit comment, answering a request for fencing recommendations, called the experience with Boston Fence "horrible" in the same breath as praising a competitor — no specifics given. Most of the record doesn't look like that. Reviewers repeatedly cite Nick's responsiveness through design and installation, pricing that came in favorably against multiple competing bids, and small requests — a handful of replacement parts, a minor gate repair — handled without pushback. For a straightforward install the pattern is strongly positive; given the occasional dispute over warranty coverage and miscommunication on style, it's worth confirming the fence style and any post-installation warranty terms in writing before signing.