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Brass City Fuel sells home heating oil, and its website pitches discount oil prices with a delivery system for customers in Danbury, Fairfield and Norwalk, CT. The company says it has been in business 14 years. On Google it holds 3.7 stars from 48 ratings, and its BBB grade is A+. A recent reviewer wrote of being a customer for more than 20 years. A 2025 customer said they had used the company for oil for more than 15 years, that it usually came 1-2 days after a call, and that they also used its furnace cleaning service and liked the person sent every year. A 2026 customer said the company made an emergency oil delivery after they ran out hours before a blizzard. A 2025 customer said you need to be flexible on delivery time and leave a check under the doormat if you are not around. A 2026 customer said they called for heating oil two days ahead of a storm, called three times to confirm, and no one showed up; they were told the company had too many people on workers comp to deliver. A 2026 customer said the company wanted more snow shoveled for the driver, then canceled the delivery and said to find a new place to get oil. A 2026 customer said the delivery was quick but the delivery guy was rude about payment, and a door camera later showed him tossing the customer's shovel into the yard. A recent reviewer complained about the company's customer service. On Reddit, a 2025 commenter warned that J Thurston (Brass City Fuel) always adds more gallons than requested, and a 2023 commenter said they usually get Brass City or Buzzaid and the price is good.
“be careful of J Thurston (Brass City Fuel), they always add more gallons than requested. Money maker?”
“I had J. Thurston / Brass City Fuel deliver oil via [cashheatingoil.com](https://cashheatingoil.com) and for the amount of oil I paid for, it should’ve been more than enough to fill the tank. (But it didn’t.)”
“we usually get Brass City or Buzzaid, the price is good and never an issue”
Linda and this company has horrible customer service. I would stay away from them for any service.
Iam customer for more than 20 years and I am very happy . They are five stars profissional . All time they working with me .
We just had an emergency oil delivery- My dogs were horrible and I did not get to thank the men who came properly. Please pass this along to them. We realized we ran out of oil this morning - hours before a blizzard! - we panicked and you saved us. THANK YOU! Stay safe in the storm.
I would leave 0 stars if I could!! This is the path that they said is not shoveled. I called 2 days ago for heating oil. I called 3x today to confirm they were coming and they said yes. I have no oil and we are expecting a storm. I work from home and my office window is directly in front of my driveway. No one has showed up to “try to deliver” like they claim. Then I was told they have too many people on workers comp to try and deliver. They have been to my house many times before and I do live on a hill. It IS tough, BUT it’s also their job. Be prepared for them to defend their lying drivers!!
Absolutely trash, customer service all across the board wanted my pregnant wife to shovel snow, even though there was already a pathway for the delivery driver, and then they canceled the whole delivery because I told Jay that they can come back after I made even a bigger path for the driver but jays ego got in the way and said you can find a new place to get oil and hung up the phone.
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1 change recorded — last scanned Oct 8, 2026.
