Broco Energy

Broco Energy is a Haverhill heating oil company, and in a 2025 review a customer running out of oil in a massive snowstorm said that after calling over 10 companies that did not help or call back, Jean was responsive and Broco showed up to deliver the oil. A 2024 oilandenergyonline.com article says Bobby Brown bought a used oil truck for about $7,000 in 2007, and a 2026 whav.net article names Robert Brown as the company owner. The Massachusetts Supplier Diversity Office lists Veteran Business Enterprise certification 20150093 for Broco Oil, Inc. d/b/a Broco Energy, LLC as active, expiring in 2028. In a 2025 review, a customer whose tank had dropped to about 1/8 because of delivery delays with that customer's existing oil company said Jay, Ed, Sandra and Jeanne coordinated after hours, and a driver delivered the next morning, less than 15 hours after the first call, though that customer was not yet a Broco customer. In a 2025 review, a customer said the delivery driver could not get up an icy driveway, so the driver parked on the other side of the house, climbed over a snow bank and walked through the backyard snow to fill the tank. In a 2023 review, a customer said the new furnace died at 11pm when the oil gelled in the tank, two techs arrived within a few hours and got it running temporarily, and three more techs worked on it over the next several days. In a 2024 review, a customer said Barry and his team did major repairs and explained the technical details, and Pam in billing answered questions about finances. A customer said the last delivery fell short of the gallons ordered, the promised call from the driver never came in two weeks, one office call was hung up, and a second, rude woman claimed both tanks were full when each was more than 30 gallons short. A customer said Mandy interrupted and used profanity on the phone. A customer who called the oil pricing fair wrote that 25 plus years of history means nothing to the new owners, who do not bill, so it is pay right away or no oil, that a fill request brought a 3/4 fill, and that calls to the office went unanswered. A customer wrote that a driver showed no care in a school zone at the 7:30 am dropoff. In a 2026 review, a customer of over 7 years said the woman who supervises the office does not let callers talk and threatens to hang up. In a 2026 review, a customer said a scheduled, paid delivery was not made because the customer was not shoveled out, that the customer ran out of oil while waiting, and that Joshua, after hearing about the customer's heart surgery, did not seem to care and wanted to pass the call to a manager. In a 2025 review, a customer said a tech failed to show for an appointment for the second time. In a 2023 review, a customer said Broco made an unwanted delivery at about $4 a gallon, and that after being taken off auto-delivery it happened again. A 2025 r/northshore commenter said a small leak ended in a $1,700 total bill and that on minor repairs Broco "whammed the young homeowners." A 2026 r/massachusetts commenter said there was no option to lock in a price after a $3.29 lock-in the year before, and that Broco's sign posted $5.69. A December 2024 r/medfordma commenter called Broco Energy one option, a large company that serves Medford, with a competitive price posted on its website. Someone who lives next to the facility, and said they had never bought oil from it, complained of constant noise at all hours, bright floodlights through the night and workers who came across as rude. A 2026 whav.net article reported that the Haverhill City Council voted six to four to grant a permit for a third 30,000-gallon propane storage tank after the owner withdrew the use of three tanker trailers. A 2026 newslinklive.com article reported that the council voted to revoke an approved increase to the company's flammable fuel storage permit after it failed to notify abutters within the statutory deadline. A 2026 eagletribune.com article reported that the council unanimously revoked a flammable storage permit previously granted to the company.