Broco Energy

I changed my parents over to Broco services about 8 years ago, and wish that I’d done it sooner! From office staff, drivers/delivery folk and even the owners, we have had nothing but superior, friendly, understanding service. My parents both passed last year, and the house has been sold, but Broco continues to service us at our new house. Thank you for the time, caring and understanding that you all had as we progressed through our Alzheimer’s journey. I couldn’t ask for better care and service, and highly recommend them to anyone looking for new fuel delivery.

Top notch service

We switched over to Broco a few years ago, and it's proven to be a great decision. Mandy Dogherty, the Office Manager, couldn't be nicer to deal with, very professional, courteous and helpful. Knowing they'll be there for us, for fuel delivery or service, is comforting, especially when a New England Winter gets underway.

UPDATE: There was a City hearing in May regarding an increase in propane storage capacity. You can find the article on WHAV.net. I am aware the current construction is by the City of Haverhill and not Broco. I sincerely hope the owners choose transparency, integrity, and open communication with the neighborhood instead of responding in ways that many find misleading. I pray they find peace and recognize the importance of earning the trust of the community they serve. Rather than replying in dismissive ways that further the testament of their character. ~~~ Original review: I have never purchased oil from this company, so I can’t speak to the quality of its products or services. However, as someone who lives next to this facility, I feel it’s important to share the impact it has had on our neighborhood. The constant noise at all hours of the day and night has made it difficult to sleep and has completely changed what was once a quiet, peaceful neighborhood. The expansion of this large industrial operation has also affected the character of the area and, in my opinion, has negatively impacted nearby property values. Since the mill fire down the street, many of us also worry about living next to a continually growing oil facility. The bright floodlights shine through the night, making it impossible to enjoy the night sky or even see the stars anymore. Interactions with some workers passing through the neighborhood have also been unpleasant, as they have often come across as rude. If your purchasing decisions take into account how companies affect the communities around them, I hope you’ll consider the impact this facility has had on those of us who live nearby. Living here has become far more stressful than it once was. I can’t help but think of the stories I read growing up about oil/industrial companies cutting down trees and getting rid of nature. I never imagined I would watch my own childhood neighborhood change this way. Many of my neighbors and I opposed this company’s expansion because we were concerned about its impact on our community. What was once a quiet, beautiful neighborhood with trees and dark, star-filled skies has been transformed by an ever-expanding industrial operation. The neighborhood is heartbroken.

Customer service is horrible. We picked this company over 7 years ago, remained loyal because of them being Veteran owned, and we respect servicemen of this country, spent over 15k in the last 7 years and keep having on going issues with service. The woman in the office who supervises does not let you talk, threatens to hang up on you, honestly we are going to be forced to switch and instruct others to switch who we referred because of her and the ongoing issues. Please refresh on customer service skills and have empathy towards your loyal customers.