Catano Plumbing

Catano Plumbing and Heating has been doing plumbing and heating work out of Everett for years, but the reviews it has collected raise real questions about billing. On BBB, where it carries an A+ letter grade for accreditation purposes, its own customers tell a rougher story: reviewers there describe being overcharged, work done that was never requested, and one account alleges the business took advantage of an 85-year-old customer. The Google side isn't much better — a 3.3-star average across 28 ratings, and the most recent review, from February 2026, reads simply "Use anyone else." That sits next to an older, more positive account: a 2024 reviewer named a technician, Jason, as reliable and quick to respond. A 2018 customer account reproduced on a directory site described a same-day water heater installation and an oil-to-gas furnace conversion in glowing terms, so the company has clearly done work some customers were happy with. What's worth knowing before calling: several accounts on BBB describe disputes over price, including a $175 charge to snake a shower drain, and other reviewers describe being overcharged for work they didn't ask for. Get a firm, itemized price before any work starts, and press for specifics on the estimate — billing is the recurring sticking point across this company's written history.