Clean Joe

Clean Joe is a Revere restoration company people call after something has already gone wrong — a burst pipe, a house fire, a flooded basement, mold turning up while selling a home. Josef Koch owns the business, described in local coverage as running a cleaning-and-restoration operation serving the Boston area. The thing that keeps coming up across dozens of Google reviews isn't just the cleanup — it's how the company handles the insurance side of a disaster. One reviewer who'd gotten quotes elsewhere said other companies kept pushing work beyond what was needed while promising insurance would cover it; Clean Joe instead gave a straightforward quote for exactly what the job required. The same theme shows up with named project managers across many jobs: Kevin O'Neil is credited with explaining the mitigation process and being sympathetic to mold concerns, Donaldo Barrera walked a homeowner through remediation clearly with advice that was spot on, and Dennielle Ponce came out personally to give an estimate competitive with national companies. On a burst-pipe job, the crew was on-site within two hours with fans and dehumidifiers running, and protected the floors and crown molding closely enough that neither was damaged during demolition. Google puts the business at 4.8 stars from 198 ratings, and BBB lists it as accredited with an A+ grade. Two reviews are worth asking about directly. In a 2023 review, a tenant reported that during cleanup after a neighboring unit's fire, the crew moved her cat into an empty room with no litter box or food and left it there for more than two hours. And in a 2025 review, a customer alleged the company collected roughly $50,000 from an insurer for a job priced at $25,000, then pushed for another $10,000 in approvals — worth clarifying how the company scopes and documents a claim before signing off on anything. Clean Joe is a reasonable first call for fire, water, or mold disaster work where insurance is involved, given how often reviewers credit the project managers with keeping the claims process straightforward. Given the one billing complaint, it's worth asking upfront exactly how the scope and insurance estimate will be documented before work begins.