Clear Water Pump and Well Service, LLC

Water stops on a Friday night, and this is the number people say they called. Clear Water Pump and Well Service works out of Stoughton on wells, pumps and water filtration across Greater Boston, the South Shore, MetroWest and Worcester County, and the company says it has been doing it in Massachusetts since 2010. Owners Paul and Dave turn up by name in the reviews, along with Janet in the office and technicians named Rich, Tim, Johnny, Mike and Demitrius. The after-hours accounts repeat across years. A December 2021 customer called at 10 at night, got a callback from Paul at 10:05, and had a new pump and pressure tank in by 9 the next morning. A November 2024 reviewer's well pump broke on a Sunday morning and was fixed by noon. In May 2026 a customer wrote that the company was there Friday night and Saturday morning of a holiday weekend to get water flowing, and in June 2026 another described a pump that died in the early evening, troubleshooting over the phone that night, and a crew at the house at 8 the next morning to replace it. The daytime work runs wider. An April 2025 reviewer had a shallow pump running again after three years shut down; an April 2026 customer had a water softener and whole-house filtration system installed; a September 2023 review describes a geothermal well pump that controls the home's HVAC; and a July 2026 customer had a new pump put in on an irrigation well in what the reviewer called difficult conditions. Another July 2026 reviewer said a different company had installed the wrong drive on their irrigation pump and Clear Water took the problem over. Two kinds of complaints sit against that. Being charged when the problem was not solved is one: a May 2026 customer who called to have a well capped was charged $260 after the technician said he had never seen a well like theirs and would check with a superior, and had not heard back when they wrote; in April 2024, a customer whose shallow well pump was diagnosed in the first five or ten minutes paid $380 with no repair because the right-size part was not on the truck, then got an estimate of $335 more. Drilling is the other: a January 2023 reviewer said the drilling is subcontracted and the sub drilled in the wrong place despite engineered plans, which held up their septic installation until it was corrected. Another that month wrote not to pay until a well report is provided, and a June 2022 one-star review laid out a signed contract to drill and install a well, a $3,500 deposit and a permit obtained through the engineer the company recommended. A November 2022 customer posted the itemized bill for replacing a pump 150 feet down, a job that took two days. For a failed pump, a filtration system, or water that quits at a bad hour, this is a shop with an A+ Better Business Bureau grade and 4.7 stars across 191 Google ratings. If your job is a new well rather than a repair, ask who does the drilling, get the well report written into the agreement, and settle up front what you owe if the crew diagnoses the problem but cannot finish it that day.