Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Massachusetts Pro HVAC LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Massachusetts Pro HVAC LLC is a young, Shrewsbury-based HVAC company built around owner Luciano — nearly every one of the 24 reviews on file names him personally. The company describes itself as licensed and insured, offers 24/7 no-heat/no-cool emergency service, follows Mass Save guidance, and lists a service area stretching from Shrewsbury and Worcester out to Framingham, Newton, and several North Shore towns. In a 2025 review, a customer described texting Luciano about an HVAC problem and getting a reply within the hour, with a clear explanation of the cause and the fix. In another 2025 review, a customer described a Mitsubishi mini-split installation, calling Luciano punctual, courteous, and knowledgeable about the equipment. When one family was suffering through a heat wave, a 2025 review describes Luciano sending someone out the same day to get their AC running again. Another 2025 reviewer, who found the company through a Facebook group for a basement renovation, praised competitive pricing, transparent communication, and a clean job site afterward. Several more 2025 reviews echo the same pattern — punctual arrivals, upfront pricing, and Luciano personally walking customers through the problem and the fix. One review stands apart from the rest: a 2025 one-star review calls the company "terrible" and says it only cares about the money, though it doesn't name a specific job or describe what went wrong. It's also worth noting this is a newer business — about a year old as of its Thumbtack listing — so its review history is limited to 2025 so far. And while the company describes itself as licensed and insured, no license number appears anywhere in the evidence, so that's worth confirming directly. For HVAC repairs, AC or mini-split installs, or a no-heat/no-cool emergency around Shrewsbury and nearby towns, the specific, repeated praise for Luciano's responsiveness makes this a reasonable option — still worth confirming license details directly and weighing the one negative account against the rest.
📞 CALL THEM FIRST! ☎️ No need to shop around! I am so grateful to Luciano! He was so professional; taking the time to explain the problem, the cause and the fix. From the initial point of contact via text message, he was responsive and replied within the hour. After I told him our furnace stopped blowing hot air, he made us a top priority and was out the next morning! We are so grateful, happy and warm, lol. Thank you a million times over, Luciano!!!! why T I said he we have 2 hairless cats. Ge came out the following morning He was m punctual, even giving me a 20 minute heads up prior to arrival. The problem was addressed immediately, and within minutes the job was completed. 👍🏻 Rgabjbbnjj
Had a great experience. Did everything on time as planned. Great communication and the process was great. Price was very reasonable. Would highly recommend this company!
Fantastic installation experience! Luciano and his team did an outstanding job installing my Mitsubishi Mini-Split 18000 BTU system. From start to finish, the entire process was smooth and professional. Luciano was punctual, courteous, and extremely knowledgeable about mini-split systems. Before the installation, he carefully explained the different options, sizing, and placement to ensure the best efficiency and comfort for my home. The installation itself was flawless—clean, precise, and completed right on schedule. The team paid close attention to every detail, from neatly routing the refrigerant lines to thoroughly testing the system before completion. Luciano also took the time to walk me through the system’s functions, including how to use the remote for both heating and cooling. The unit has been running perfectly since day one—quiet, energy-efficient, and maintaining the ideal temperature throughout the house. I highly recommend Luciano to anyone seeking top-quality mini-split HVAC installation. Excellent craftsmanship, great communication, and truly fantastic service!
Terrible company. All they concerned was money they made. They won’t care about customers. Don’t hire them. You will regret.
I found them through a Facebook group for my basement renovation. Luciano is polite, knowledgeable and extremely professional. He offered competitive pricing, was transparent in his communication and committed to finish his job on schedule. He made sure he cleaned up after himself and ensured that other construction crew can function in parallel. I would recommend Mass Pro if you are looking for a reliable HVAC technician.
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Re-analyzed rating 4.0 → 4.1
Added 25 new comments, added 12 new photos, established 4.0 rating
Same-day fix during a heat wave5.0
Rapid response4.8
Heat-pump systems4.3