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A July 2024 customer described calling Monroe Comfort Air about a failed air-conditioning unit, getting a diagnostic call back within an hour, and having Charlie replace its capacitor the next morning. The homeowner also said he checked a second unit and topped off its refrigerant during the visit. Customers have hired this Shrewsbury heating and cooling business for furnace, boiler and central-air replacements as well as repairs. Several dated accounts identify Charlie as the owner. In a July 2022 Google review, a homeowner described a central-air failure that required a fan motor and other parts. Charlie first suggested checks by phone, then came the next morning. According to that customer, he drove to Palmer for unavailable parts without charging a travel fee and restored the system less than 24 hours after it stopped. The same review described a later refrigerant leak and a replacement system installed over two days, with a credit from the earlier repair applied to the new installation. Replacement work also appears in older accounts. A December 2022 Google reviewer said a Friday call led to a new furnace installed by Monday. In June 2021, an Angi customer described competitive pricing for a furnace and AC replacement, equipment delivered the day after it was ordered, and work completed in 2.5 days. A February 2021 HomeAdvisor customer reported replacing a boiler and tank more than 40 years old with a high-efficiency combi wall unit. Customers writing in 2021 and 2022 also described explanations of operation and routine maintenance. A September 2022 Google reviewer said Charlie had installed a combi unit and later demonstrated its annual maintenance. A November 2021 Angi reviewer described progress updates during installation and cleanup after each unit. HomeAdvisor and Angi each show 4.9 stars from 113 ratings; Google shows 4.1 from 18. HomeAdvisor lists free estimates on installations and says the business does not offer emergency services or warranties. Angi reports a business-supplied claim of 58 years in operation and service across central and eastern Massachusetts.
Strongly recommend Charlie! As a result of my neighbors recommendation, I called Charlie, owner of Monroe Comfort Air, and left a VM explaining one of my A/C units wasn't working. Within an hour Charlie returned my call, ran through some diagnostic questions which resulted in determining the root cause, the dual capacitor was broken. He came the next morning and installed the new capacitor, and while here determined my other unit was low on refrigerant so topped it off, thus avoiding another future problem, all during a heat wave where he was already overloaded with other customer calls. Charlie is one of a kind: honest, transparent, responsive, and explains, in simple terms, what's wrong and doesn't recommend things that aren't necessary so his pricing is reasonable and fair.
Excellent service! Showed up when he said he would. Very clean, friendly, and knowledgeable. I would highly recommend to anyone! Very considerate!
I called Friday by Monday my brand new furnace was installed by them. It was in the cold winter and I was so glad they were so fast with wonderful service and reasonable price.
Charlie Atchue from Comfort Air is professional, responsive, punctual, quick and reasonably priced. He has attention to detail and cleans up post work performed. He installed a new combi unit at my house a while back that works like a gem and he recently showed me how to self-maintain the unit on annual basis to avoid unnecessary maintenance costs in the future. It is an easy DIY task. Charlie is A1.
Charlie responded quick, answered all my questions, gave reasonable rates for install and got the work done professionally the same day. Couldn’t ask for more. I am glad that I have found a good hvac company for all my heating and cooling system services
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Oct 1, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Monroe Comfort Air Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
A/C fixed with the air back on before Ned left4.9
Heat pump installation4.4
