Correct Temp is a Methuen HVAC company with one of the deepest written records in the area — 186 reviews since 2021, most of them naming a specific technician (Jeremy, Chris, Billy, Ray, Jimmy) who did the actual work. The volume and consistency of those name-drops suggest a company that keeps its crew stable rather than rotating through subcontractors, and several reviewers say they specifically request the same tech return year after year.
The strongest, most repeated theme is thoroughness at the diagnostic stage. Reviewers describe a technician walking through what's wrong, what was done, and what to watch for next year, and several installation reviews single out the company for measuring and inspecting a job carefully before quoting — one reviewer who solicited three bids says Correct Temp was the only contractor that "took the time to take measurements, make notes, and thoroughly inspect the premises," where the others "just walked around, eyeballed the situation." Response speed comes up often too: several reviewers describe next-day or same-day service during a heat wave or a no-heat emergency.
The record isn't uniform on pricing, though, and it's worth reading both sides. Several reviewers specifically praise the company for not upselling — one contrasts it favorably with "other well-known businesses" that push unnecessary work, another calls the company "honest and upfront about their fees." But three separate 1★ reviews describe the opposite. In a review dated July 2024, a customer says a warranty-covered heat-exchanger swap (free parts) still cost $1,300 in labor for under a day's work. In a review dated March 2025, a customer says a technician diagnosing a boiler the company had previously installed broke a part during the visit and pressured them to buy a $20,000 replacement boiler to have heat over the weekend. And in a review dated October 2025, a customer describes a $452 charge for a rubber hose and a plastic part with about 20 minutes of labor, no cost breakdown offered, and a leak that persisted afterward. A fourth, more recent 1★ review from January 2026 describes a confusing, curt phone interaction with office staff over whether the company serves a nearby town — a service complaint rather than a workmanship one.
The company's Massachusetts HVAC license is active and registry-verified, and its BBB file carries an A+ grade. Google shows 4.8★ from 237 ratings.
For routine maintenance and diagnostics, this is a well-established company with a large, mostly satisfied customer base and technicians people ask for by name — but given the specific, dated pricing and pressure-sale complaints above, it's worth asking for an itemized breakdown before authorizing any repair beyond a simple part swap, especially on a bigger-ticket recommendation.
