Prestige Heating & Cooling-HVAC Contractors

Two 29-year-old systems out, a new condenser, coil and furnace in, all in one day. That is the kind of job Prestige Heating & Cooling keeps getting called for from its Methuen shop: full system replacements, ductless mini-split installs and heat-pump retrofits. The company says it has been family-owned and operated since 2017, working the Merrimack Valley and the Essex and Middlesex towns around it, from Amesbury and Haverhill down through Lynn and Peabody. Its BBB file lists Curt Ouellette as the manager. The history behind that is unusually deep for a shop this size: 106 reviews stretching from 2021 to 2026 across four sources, a 4.9 average over 136 Google ratings, and an A+ BBB page with accreditation dating back to October 2017. What recurs in the recent ones is pace. One homeowner had a five-unit ductless system with two outdoor compressors running by the end of a single day, electrical finished the next. Another called in the morning with a dead AC and had a part replaced and the unit deep-cleaned within two hours. A third describes an oil furnace swapped for a hybrid gas furnace and heat pump, including significant ductwork replacement, all at a fair price. The estimate stage draws its own praise: a July reviewer credited a walk-through that answered every question with no pressure attached. One recent account is worth reading closely. A customer who had two outdoor and five indoor Mitsubishi heat pump units installed in the fall found several problems with the electrical work the following spring that needed correcting. He still gave five stars, because the owner got it sorted, but it is a fair prompt to ask who performs and permits the electrical portion of an install and how return visits are handled. The rare complaint in the longer history runs along similar lines, faulting after-hours responsiveness rather than the installation work itself, so if emergency coverage matters to you, pin down the response commitment before you sign. One more thing to confirm. The company's own site lists a plumbing licence number, PL #4108. That is its own statement, not something checked against the state registry, so ask to see the current licence and a certificate of insurance before work starts. The site also presents the company as a Mass Save participating contractor, which is worth raising early if rebate paperwork is part of your project. For a whole-system job in the Merrimack Valley, an oil-to-gas conversion, mini-splits, a heat-pump retrofit, this is a reasonable shortlist call, with the crews sized and scheduled to finish in days rather than weeks. Get the electrical scope and the after-hours terms in writing, and the rest of the record speaks for itself.