Craftsman Glass & Mirror

Over the last 30 years Richie and his company have done many projects for us. From a simple glass showcase replacement to a full storefront and aluminum windows. All quality work, done on time and at a reasonable price.

Edit again to respond to owners wife: all I can say is if she’s not flat out lying, her memory is completely shot. I have received so many positive referrals to other glass places and ordered my new piece successfully. I hope any potential customer can witness the way this business deceives and interacts with customers and save their $ & frustration Edit to respond to the owners response: Wow, so many lies in that response and it’s funny I got this response after a woman from Craftsman Glass called me to apologize profusely after this terribly handed incident. No one told me you were “in and out” and that I’d have to call before picking up the item. I sent someone to pick it up during your normal business hours. Why would I ever assume I have to call a business to see if someone’s there when they have it posted they’re open? That’s your mistake not mine. After my second attempt to have the glass pick up I calmly and nicely asked for a refund and was told that I would not get a refund because it was custom glass. I said I’m disappointed because I felt I was deceived into ordering from you in the first place. Then the owner yelled at me!! He yelled at me aggressively and said I should call my credit company to dispute the charge and he would fight it. I then matched his tone and said I would make sure everyone knows how bad of an experience I had which I’m doing now. It’s insane to me that a business with this absolutely disgusting level of customer service is in business. I truly hope my honest reviews can save one customer from the absolute headache of trying to work with craftsman glass. The woman who called me to apologize said she wouldn’t combat my credit card dispute and I just hope that wasn’t a lie either. The woman who called was very apologetic and understood that the store should make the pick up address known since their number is listed as Saugus Glass. She also admitted that it’s fair that I shouldn’t have to call a business during their business hours just to “double check” the doors aren’t locked. She was levelheaded unlike the short tempered owner. Also, they mention that I probably was never a customer of Saugus Glass - I wasn’t? Nor did I ever say I was a previous customer of SG, just that SG was the business I was trying to order from. The owners poor attitude and lack of respect seems to be a common theme in other reviews I’ve read online. I think the tone of the businesses response to a very fair detailing of my experience is VERY telling. Original review below: SCAM!! Apparently, this shady company purchased a phone number from Saugus Glass to mislead customers into thinking they were purchasing from the reputable Saugus Glass which is apparently closed. I ordered a piece of custom glass early February by calling the phone number from Saugus Glass’ website on winter street in Saugus. I was told they’d take a deposit but they charged my Amex the whole amount. Shady, but okay. When they called me to pick it up I left work (which is extremely challenging) and drove to an abandoned building which was the listed address on the website where I retrieved the stores phone number. When I eventually got in touch with the owner, I was told they purchased Saugus Glass phone number - so deceptive! I would in fact have to additional time to drive to meet somewhere or to Everett to pick up the glass. I can’t take additional time from work so I paid someone else additional money to go to Everett today to get the glass. He arrives and the door is locked!!!! I had to pay this person anyway. I called and the owner said he’s there now and claimed to be there the whole time when in fact the door was locked with lights on. I asked for a refund at this point and am told no. I remind him how I was initially deceived into even purchasing from his business and he yelled at me and told me I should just work with my credit card company. I assured him I’ll let people know about this horrible experience!!! I’m now out the cost of the glass, my valuable time and the money I paid to have it picked up. AVOID