Custom Coatings

Custom Coatings is a Hyannis-based concrete and epoxy floor coating company serving Cape Cod, hired most often for garage floor epoxy and polyaspartic coatings, basement floor coating and polishing, and patio or pool deck resurfacing. The written record is unusually deep and consistent: 233 reviews across six sources since 2019, a 5-star average from 249 Google ratings, and matching 4.9-star averages from 34 reviews each on Angi and HomeAdvisor. Reviewers repeatedly name the same people running the jobs -- owners Jake and Devin and office staff Brandi -- and describe a predictable pattern: a prompt estimate, a clear explanation of the process, crews (often naming Hercules, Ron, or Clayton) arriving on time, and a finished floor customers describe as transforming a plain garage into usable living space. Several reviewers are repeat customers, returning for a second or third project -- a garage floor, then a basement, then an outbuilding -- over multiple years. The work extends beyond garages: patio and pool deck resurfacing draw the same praise, and one reviewer describes a full commercial kitchen floor re-slope and epoxy coating job for a Cape Cod restaurant. A handful of reviews also mention vehicle undercoating as a side service. Two episodes are worth knowing before booking. A 2021 one-star review reports that after a work issue came up, the company said it would send someone to fix it but never returned. Separately, a review originally posted in 2022 was updated in December 2025 to say that after a flooring installation failed, the company replaced it at no charge under warranty and the reviewer ended up recommending them highly as a result -- a case of a real defect made right, not one that was ignored or denied. Outside those two accounts, the written record shows no other negative reviews across six years of activity. Ask about scheduling flexibility around weather -- a few reviewers mention jobs shifting for rain, or heat and humidity slowing cure times -- and confirm current warranty terms on a new installation, since the one documented failure on file was resolved under warranty rather than avoided outright. For anyone on Cape Cod redoing a garage, basement, or outdoor concrete surface, the volume and consistency of firsthand, named-staff reviews here is well above what most local contractors in this trade show, making this a low-risk business to get a quote from directly.