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Cut Price Pools & Spas has sold and serviced pools out of Swansea since 1983, when Richard Caruso founded it; his daughter Kim Carvalho and Dan Carvalho now run it, and both come up by name in review after review, alongside longtime staffer Felicia. One customer says they've been driving in from Marion since 2020 just for this store's pool opening and closing service. Several reviewers describe relationships spanning decades — one mentions shopping here for nearly 25 years, another since 2006 — and repeat customers consistently credit the staff's product knowledge: helping troubleshoot a filter problem a big-box pool store couldn't fix, walking first-time buyers through choosing a pool size and shape, and stocking parts other stores don't carry. But the same years of reviews include real complaints about how customers get treated on the phone or after a sale. A 2025 review describes a technician and the owner being dismissive about a pool problem; a 2026 review describes staff arriving for a consultation the customer had already canceled and being confrontational at the door; and more than one review describes calls that were never returned. Post-purchase support comes up too: a customer whose Trevi pool's resin top rails bowed under warranty, and a customer whose Bull Frog spa stopped holding water within a year, both describe difficulty getting help after the sale, and a 2026 review describes paying extra — $400 to extend a deck and $1,500 to repair a yard — after a pool installation didn't match where the old one had been. For buying a pool or spa, or for seasonal opening and closing service, the decades of loyal customers and named staff like Kim, Dan, and Felicia point to real expertise — but given how many complaints touch on phone manner and post-sale support, get service and warranty terms in writing, and don't hesitate to ask for a specific staff member by name if a past visit went well.
Great people. Great advice.
Was looking for a positive experience as my pools liner slipped out and i had a small wall washout. I had an upcoming pool party and tensions were already very high. Two guys showed up at my house even after I canceled the consultation days prior and huffed and puffed in my doorbell camera because I didnt answer the door in a split second. Then they invite themselves into my back yard, and dont even feel the need to introduce themselves. After the guy tells me about all of the “big problems” I have with the pool, he says it will have to be taken down and re-built and starts walking away back to his truck to leave. When I proceeded to ask what i needed (im an educated female who was looking for an explanation) he almost bit my head off waving the piece of paper in my face telling me he wrote down everything I need. I received no phone call back in the next few days, so I had to follow up with this lovely store who stated his name was Todd (at least someone knew his name) and that he wasnt going to be able to help me and gave me their contractors Keith phone number. That would have been nice to know that they couldnt help me, but they expect you to read their mind and guess their names. That was one of the the worst customer service experiences I have ever encountered. People ranted and raved about this place, hence to why I checked them out. Very rude staff. The contractor was absolutely wonderful, could not believe he was affiliated with this store in any capacity. Will NOT be coming here for any advice unless its Keith!
Maybe try hanging up the phone before you start insulting the customers who spends there money at you store so you can pay your bills, not very professional! As a business owner I know customers can be annoying or people lack a bit of communication but make sure the call ends before talking shit about us thanks
I purchased a Trevi above-ground pool from C.P. Pools because I wanted the peace of mind of buying from a local dealer that would stand behind the products they sell. Unfortunately, when several of my pool's resin top rails developed significant bowing while still under warranty, my experience was very disappointing. I was simply referred to Trevi in Canada and told to handle the warranty claim myself. After opening the warranty claim, I contacted C.P. Pools again and respectfully asked if they could assist by contacting Trevi on my behalf or help expedite the process. As an authorized Trevi dealer, I hoped they could advocate for one of their customers. Instead, I was told they could not get involved, and after my follow-up expressing my concerns, I received no response. I understand that manufacturers establish their own warranty procedures. However, I chose to purchase from a local dealer because I expected support after the sale if warranty issues arose. In my case, I felt completely on my own. The pool itself has been great, but the post-sale customer support from the dealer has fallen well short of my expectations. I hope C.P. Pools will reconsider how they support customers after the sale, because good customer service shouldn't end once the check has cleared. Would NOT recommend purchasing a pool from this Business!
Kim is amazing!!!!! Great customer service!!!!
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1 change recorded — last scanned Sep 1, 2026.
Pool leak repair at a reasonable price3.2
56 years in business1.7
