Dan's Custom Hardwood Floor is a Hingham, South Shore hardwood specialist that traces back to 1988, when the company says its founder Dan came to the U.S. and started the business in Boston and Braintree; a 2016 Houzz review describes Jimmy, Dan's son, leading the crew and treating flooring as 'an art.' The company lists NWFA certification, runs a showroom, and sets a $1,500 project minimum, working refinishing, new installation, custom fabrication, repair and maintenance across a wide South Shore territory its site names as Boston, Hingham, Braintree, Cohasset, Duxbury, Norwell, Marshfield, Cape Cod and South Boston.
The record backing that up is deep: 59 reviews dating from 2014 to 2026, the great majority of them five stars, with 12 in just the last six months alone. The through-line across years of reviews is Jimmy specifically — reviewers describe him giving detailed written quotes, communicating clearly through the job, and running a crew that tapes off work areas and cleans up thoroughly. Specific jobs described include refinishing 110-year-old Southern yellow pine, matching a custom stain across roughly 2,000 square feet of red oak, and installing hardwood as part of larger kitchen renovations. Several repeat customers describe using the company at two or three different homes over the years.
There's also a smaller thread of complaints worth knowing about. A January 2026 Houzz review describes the company failing to return to fix a problem the reviewer estimated would take an hour, after over-ordering and returning material for the job. An April 2026 review found the estimate process unusually rigid — wanting a phone commitment before anyone came out in person. And a 2022 review describes a mix-up over whether a condo qualified as a duplex or townhouse that ended the conversation before an estimate happened. Separately, a 2021 review — five stars overall — mentions a job where plumbing lines were pierced during a hardwood install, adding an unexpected repair cost, though the reviewer still rated the outcome positively.
None of this reads as a pattern of poor workmanship — the complaints cluster around scheduling, estimating and communication rather than the finished floors, which reviewers consistently praise. Still, given the mixed intake experience some customers describe, it's worth confirming directly how the estimate and scheduling process works, especially for a condo or a job touching other trades.
For hardwood installation, refinishing or custom staining on the South Shore, this is a long-running, family-run operation with an unusually deep and mostly strong record to back it.
