Economy Appliance Repair

Lance Stevens runs Economy Appliance Repair out of Derry, New Hampshire, working on washers, dryers, refrigerators and dishwashers under his own name. The reviews describe a one-person operation built around speed — same-day and next-day calls are the norm, not the exception, whether the job is a dead compressor or a leaking hose. Across 64 Google reviews averaging 4.8 stars stretching back to 2021, the specifics repeat: diagnosing a dryer's heating element and having it running again inside an hour, replacing a refrigerator compressor the same day an LG warranty claim came through, getting a new dishwasher installed with the plumbing and wiring it needed. More than one reviewer says he told them plainly when a repair wasn't worth the money instead of running up the bill — a straight answer that shows up often enough across the years to read as how he operates, not a one-off. Several reviewers also describe him working directly with home-warranty companies, including American Home Shield, to get reimbursement approved or a repair authorized. Two older reviews are worth knowing before booking. In a 2023 review, a customer dispatched to him through American Home Shield for a pool pump swap said he installed an undersized replacement and was rude and unresponsive when they tried to follow up. A 2022 review describes a similar dispute over a home-warranty claim for a leaking washer, with the reviewer saying he blamed their laundry habits rather than fixing the leak. Both are warranty-company dispatches rather than direct bookings, and both stand out against an otherwise steady run of positive reviews. The company's own site also lists vacuum and central-vacuum repair, drain cleaning, and pool, spa and hot tub service alongside the core appliance work, though only the pool job above shows up in a customer account. Its BBB profile carries an A+ letter grade despite not being BBB-accredited — the two are separate BBB measures. For a broken washer, dryer, fridge or dishwasher around Derry, the record points to fast, plainly priced service; if the job is coming through a home-warranty company rather than a direct call, it's worth confirming upfront how the repair and any parts will be handled.