Elite Pest Solutions, Inc.

Elite Pest Solutions is a Salem-based pest control company where customers know the crew by first name — Mark, Vanessa, Juan, and Matt come up again and again across a run of 83 reviews stretching from 2021 to today, alongside an A+ Better Business Bureau grade. What keeps showing up is speed and follow-through: one customer got a callback within 30 minutes of calling, another described same-day help for an active ant problem, and a property manager overseeing a 295-unit apartment complex said the team set a new standard after switching from other pest control companies. The work covers the usual home threats — rodents, ants, bees, carpenter ants, mosquitoes and ticks — with several reviewers describing multi-year service plans and warranty coverage on rodent work. Two dissenting notes are worth knowing about. In a 2025 review, one customer said the company went unresponsive after an initial visit and the pest problem persisted despite treatment. Separately, a 2022 reviewer — who said it wasn't a knock on the company's work — pointed out that exterior bait boxes were missing required rodenticide labeling. For anyone dealing with rodents, insects, or seasonal pests on Boston's North Shore, the same technician names and callback times repeat across dozens of independent reviews; it's worth asking which technician will be assigned and confirming what's covered under an ongoing service plan.