Elite Pest Solutions is a Massachusetts pest-control company that keeps showing up in the same story: a homeowner or property manager panics about mice, bees, or ants, calls Elite, and reaches owner Vanessa Giovanniello or a technician within hours. The company is repeatedly described in reviews as woman-owned, and it holds integrated-pest-management contracts with Massachusetts schools — filings on a state pest-management registry list Vanessa Giovanniello as the company contact.
The pattern reviewers keep describing is rodent work done thoroughly: technicians, most often Mark, are credited with finding entry points other companies missed and sealing them. In a 2024 review, a property manager overseeing a 295-unit apartment complex said Elite's service from Vanessa and Matt held up better than several other pest-control vendors used before. Beyond mice, a 2025 review described a carpenter ant invasion handled after an earlier mouse job, and another recounted a bee infestation entering through the siding, with the bees dying off within the day of treatment. Communication is a running theme — a 2024 review described text alerts and GPS tracking sent ahead of a technician's arrival, and a 2025 review recounted a callback within 30 minutes of calling for help. In a 2020 trade-publication listing, technician Mark Constantineau was named a finalist for Pest Control Technology's Technician of the Year award.
It isn't a spotless record. In a 2025 review, one customer said Elite was unresponsive after the initial visit, didn't follow through on what was promised, and still had pest issues after treatment. And in a 2022 review, a customer flagged that the exterior bait boxes at their property lacked the rodenticide labeling required by law, though the reviewer was careful to frame it as a compliance gap to fix rather than a complaint about the treatment.
For a mouse, ant, bee, or seasonal tick-and-mosquito problem, the reviews point to a company that responds quickly and keeps customers posted along the way. Anyone signing an ongoing quarterly contract, especially at a commercial or multi-unit property, should confirm labeling and documentation are current given the one flagged gap.