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A long-time customer writing in May 2026 praised EWS for reliability and quality. The Monson company says it has 50 years in business and handles plumbing and HVAC systems for homeowners and businesses. BBB lists heating, air conditioning, water heaters, gas piping, repairs and maintenance contracts among its offerings, and gives it an A+ grade. Specific plumbing accounts include both praise and a substantial complaint. In an August 2020 Google review, a customer described having kitchen and bathroom faucets, tub/shower fixtures and outdoor taps replaced, and praised the office staff and installers from the estimate through installation. An April 2020 reviewer called the work crew solid but complained about the expense and dealing with the owner. In July 2024, another reviewer said a toilet installed in their father’s bathroom had begun leaking less than a year later, damaging the floor and ceiling below. They reported four calls over a month, three conversations with the receptionist and no return call or repair by the time they wrote. The Massachusetts registry identifies the company’s HVAC licence, 391-SM-B, as expired.
“EWS Plumbing & Heating Inc. is a family-owned and operated company that designs and installs plumbing and HVAC systems.”
We have used ews for many many years. They are reliable and have great quality.
I am very disappointed in this company. They installed a toilet into my father’s bathroom. Less than a year later it’s leaking so bad he can’t use it. It has damaged his floor and the ceiling below it. I have called EWS 4 times in the last month to have them come fix it. Silly me to think they would make time for my 89 year old father and fix a toilet they installed. They haven’t called back. I have spoken to the receptionist 3 separate times and received a very dismissive response and a statement that they would call back when a plumber is available. A month later and I am still waiting. Do not use this company. They don’t stand by their work. Very disappointed!
Taylor Pronowicz is absolutely terrible & spreads hateful messages online. Do not give this company your business.
Had all my kitchen and bathroom faucets and tub/shower fixtures replaced as well as outdoor taps replaced. From the initial estimate to the install these people were fantastic!! The office staff was top notch and the install guys were the best!! They were polite and professional could not have asked for better service .
Don't bother. Expensive and a total hassle to deal with. Not the guys doing the actual work who are solid. Just an owner who doesn't value the importance of providing a good customer experience.
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2 changes recorded — last scanned Oct 1, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from EWS Plumbing & Heating Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Mass Save weatherization4.9
