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Priority Fuel, LLC is a heating and air-conditioning business where, one customer says, the owner returned a Saturday call, came out on Sunday, and inspected, diagnosed and repaired the air conditioner within two hours. That customer says he also explained why the coils and compressor froze and how to avoid it happening again. On Google it holds 4.8 stars from 21 ratings. A customer whose a/c died during a heat wave says Terry told them he would be there in 40 minutes, then found the compressor was not running and fixed it. A customer says Terry installed a full new AC with ductwork in their attic and a split system. A customer says Terry installed a new high-efficiency boiler and describes clean piping, secured insulated lines and organized mounting. A customer whose 11-year-old furnace two other contractors said could not be fixed says Terry ordered parts the next day, and two days later the furnace and hot water were working. A customer says Terry helped them with converting their oil system to gas. A 2026 customer said Terry squeezed them in the same day they called about a 5-year-old furnace putting out no heat, and fixed it. A 2026 customer said that after a week without heat, Terry got the old furnace running again and then installed a new furnace. A 2026 customer of over 20 years said the owner, Terry, had helped them several times in the dead of winter when they had no heat. A 2025 customer said Terry came for a last-minute job when they had no heat, fixed the furnace and explained what he did. A recent customer says that when they called for service, the phone was hung up without waiting for their response.
Called for a service but very disrespectfully hung up the phone without waiting for my response
Terry and his team were very professional and respectful. They did the job in a timely manner and very thoroughly to ensure that it was working properly. I will definitely recommend Priority Fuel.
i had an issue with my 11 year old furnace. i called two different contractors. each contractor i called several times and basically begged them to come look at my furnace because i had no hot water. they finally came out in their fancy vans and uniforms and said it couldn’t be fixed and it needed to be replaced. they offered their sales team. one quoted $11k and the other $15k to replace my furnace. i called terry , he came out after one called. after 30 minutes looking at my unit he offered to fix it. the next day he ordered some parts. two days later i had a working furnace and hot water. the parts were not cheap but I gladly paid $1500 to fix an 11year old furnace than to replace it just because no one wanted to take the time to try and wanted to push their sales team on me. definitely call Terry he knows his stuff and will not try and railroad you.
Priority Fuel provides timely and reliable service. Customer service is top notch, which is rare these days. The owner is a walking wealth of knowledge who provided education on services rendered and also on industry standards , I will recommend Priority Fuel to my friends and family.
Terry at Priority Fuel came on short notice, performed great work at a reasonable price and was a very kind gentleman. I would highly recommend and I will surely reach out to him for future needs.
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1 change recorded — last scanned Oct 8, 2026.