Fagone Plumbing, Heating & HVAC

Fagone Plumbing, Heating & HVAC is the kind of Marblehead outfit that gets called at 6:30am and has a job finished by 1pm — the pattern across roughly 200 Google reviews since 2021 is fast, same-day dispatch even overnight, on holidays, and mid-blizzard. A pump on a boiler failed on New Year's Day; the owner, Nick, was on call and had it fixed within hours. A 50-gallon water heater died overnight; by early afternoon a new one, plus a rebuilt shutoff valve, exhaust piping and gas lines, was installed. Individual technicians get named constantly and consistently — Jesse, Sabor, Nick, Ryan, Connor and Chris show up across dozens of reviews for explaining exactly what they found and what they did, whether that's adjusting a burner and bleeding radiators, tracing a gas leak, or walking a homeowner through a repair-versus-replace decision on an aging AC condenser. Several reviewers mention small courtesies — shoe covers on a rainy day, hallways swept clean after a big install — that keep coming up alongside the technical work. The clearest recurring complaint is about price relative to the size of the job. One customer says a roughly 30-minute expansion-tank swap came to a $510 invoice, split across two technicians' hourly rates; another says a 20-minute water-pressure-meter fix with about $30 in parts cost $600; a third, an elderly customer having a water heater installed on a Sunday, says the diagnostic fee and drive-time charges weren't made clear before the work started, on a $3,100 bill. A separate 2026 review describes two unanswered callback promises on a warranty issue and a duct-sealing quote several times higher than a competitor's. In a 2023 review, a customer also described a slow emergency response on a sub-zero, no-heat night and switched to another company rather than wait for a mid-afternoon appointment window. Fagone's Massachusetts plumbing license is registry-verified active, and Better Business Bureau rates the company A+. For routine plumbing and HVAC work — installs, repairs, seasonal maintenance — the volume and consistency of the praise here is real; for anything priced by the hour or quoted as an emergency diagnostic, it's worth asking for the number in writing before the truck rolls.