Verified record
Floor Source customers describe choosing materials with the store staff and having the flooring installed by its crews. One homeowner, writing in January 2026, credited Suzette with guiding the selection of Canadian hardwood, custom stairs, and carpeting; Ryan installed the hardwood and stairs, while John installed the carpet. The customer also thanked Russell for updates and Kyle for timely material delivery. The company describes itself as locally owned and operated in Auburn, Massachusetts, with residential and commercial flooring products, design guidance, and in-house installation crews. It says Kerry Murray founded the business in fall 1998 with two employees and moved it from Worcester to 65 West Street in Auburn in January 2002. Its stated service area is Auburn. An April 2026 customer praised sales and project manager Russell Reim for support from product selection and ordering through installation, saying questions and concerns were addressed quickly and thoroughly. A July 2026 reviewer, using the company for a second time, praised the staff, reasonable pricing, and carpet installation. In a November 2025 review, another customer described a home visit for an estimate and trim options, followed by a check on how the customer felt about the work. That reviewer identified Russell as their advisor. The installation process also drew praise in a July 2025 account: the customer said John explained what would happen at each step and took pride in his work. A review dated May 2024 described help from Hadley with flooring selection and, in an update, help from Suzette choosing a tile backsplash for a second project. Google reported five stars from ten ratings in August 2026. The Better Business Bureau gave Floor Source an A+ grade and listed it as non-accredited. Houzz associates the Auburn company with a custom bathroom tile project in New Braintree and lists tile installation, shower waterproofing, and granite countertop and tub-deck work among its offerings.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Floor Source. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
Great staff! Very helpful, reasonable and great installation of well made carpeting. Second time using their services and no complaints. Would highly recommend!
I had an outstanding experience working with Russell Reim, Sales & Project Manager. From the very beginning—helping with product selection and ordering—all the way through installation, Russell was incredibly supportive every step of the way. He is unbelievably helpful, always responsive, and goes above and beyond to make sure everything is done right. His professionalism, attention to detail, and deep knowledge truly set him apart. Any questions or concerns I had were addressed quickly and thoroughly, which made the entire process smooth and stress-free. It’s rare to find someone so responsible and genuinely committed to delivering excellent service. I highly recommend Russell to anyone looking for a reliable, knowledgeable, and professional project manager. You will be in great hands! Thank you Russell
Selecting Floor Source was the best decision I have made for updating my almost 40 year old home. My experience began with Suzette who guided me through the hardwood selection process including new custom stairs and carpeting. Thanks also to Ryan for the expert installation of the Canadian hardwood and stairs, and to John for his skillful carpet install. Many thanks to Russell for keeping me updated and to Kyle for timely delivery of materials. I am so pleased with the finished product along with the professionalism and friendliness of all the employees involved. I highly recommend this team. Sincerely, Janet Gillette
Absolutely amazing selection and knowledgeable staff. Stress alleviated upon entering the store. Grateful to Zaid, Kyle, Sam, and Russell
Floor Source offered us a wide range of styles, expert advice, personal service including coming to our home to estimate and offer trim options, and great customer service including following up to ensure customer satisfaction. Russell was our advisor and he was fantastic - highly recommend.
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2 changes recorded — last scanned Sep 30, 2026.
Water damage cleanup that saved century-old floors4.6
Bathrooms, doors, stairs and painting finished4.4
Works to a budget3.8
Shiplap ceilings3.3