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Floormart is a flooring store and installer at 4 Springfield St in Three Rivers, and customers deal with Jim. The company says on Houzz that it has been at the same location since 1999 and is run by Jim Hoag. Google shows 4.5 stars from 23 ratings. Carpet comes up most in the praise. In a May 2025 review, a customer who had carpeted a couple of rooms years earlier came back to have Jim do the last room and closet, calling him knowledgeable and accommodating. A December 2024 reviewer was pleased with a new living room carpet. In a July 2022 review, a customer said the estimate and the vinyl kitchen floor were both done on time, at a price they found reasonable compared with other local companies. In a July 2023 Google review, a customer who spent $11,000 on Mannington Adura Max luxury vinyl said a trainee installed the kitchen alone, the boards kept separating, a return visit used superglue that marked the surrounding boards, and within a month the gaps were back, with more opening since, two of them over a quarter inch. The customer said Jim Hoag did not respond to requests for help and that they were hiring another contractor to fix it.
Best Flooring Store in Western Mass. Jim and his team are very easy going. From carpets to tile he has everything youll need!
This is my 2nd time going to see Jim. We carpeted a couple of rooms a couple of years ago. Jim is very knowledgeable and accommodating. So we returned a couple of days ago to have him do the last room and closet. I would refer them to Floormart.
I was searching for several months for just the right flooring and found it here. In addition to always wanting to support a local business, the friendly and helpful customer service was outstanding!!! What a wonderful experience, I highly recommend!!!
Great service! Great product! Extremely pleased with my new living room carpet.
I had my floors done by Floormart Inc, Palmer, Ma a couple of years ago. From the start I had problems with the floor. I choose Mannington ADURA®MAX LUXURY VINYL This was one of the most expensive floors that they carried. The man that came to install brought with him a younger man that he was training to become an installer. He did a lot of moving the flooring to each room and moving furniture. But the second day the main installer allowed him to install my kitchen by himself. That is the room I have had continuous issues with. The last time he came out he used superglue in the areas that were separating. It left marks in the surrounding boards. Within a month the spaces returned and since then several others including two that were over 1/4”. It is also separating on the long edge which is impossible to fix without pulling up the kitchen floor which would mean purchasing more materials. I’ve reached out to the owner, Jim Hoag, asking for assistance, but have had no response. I know this is beyond the one year warranty but this began within the warranty period. So here I am after spending $11,000 on flooring and I hiring a contractor to fix, most likely having to purchase more flooring to have this done correctly. Sadly, I cannot support this local company as he has not supported his customers. There are other local flooring companies that I should have gone to. Sometimes being the lower of the two estimates isn’t always the best. I learned the hard way. Do your research.
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1 change recorded — last scanned Sep 24, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from FLOORMART INC.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
Trusted by contractors5.0
Tile craftsmanship5.0
Popcorn ceiling removal4.1
Flexible on changed plans4.7
