Frankie Drain Services

Frankie Drain Services is a one-man plumbing and drain operation out of Mattapan — reviewers know the owner as Frankie, Frank, or Francis, and he's the one who shows up. The volume backs the reputation: 4.9 stars on Google from 103 ratings, an A+ from the Better Business Bureau, and 14 reviews in just the last six months without a single negative one. The reviews return again and again to speed under pressure. He fixed a basement leak at 8pm on a Saturday night, showed up on a Sunday when a homeowner's mother-in-law had a leak and every other company she called was unreachable, and in one case cleared a blocked toilet, a garbage disposal problem and a dishwasher backing up into the sink all within two hours. When a water heater started leaking all over a basement at 5pm, he was there by 7, and because the unit was still under warranty he swapped it for free — hauling out the old one, exchanging it at the store, and installing the replacement himself before 10:30 that night. Pricing comes up almost as often as speed: reviewers repeatedly call him affordable, and more than one has used him multiple times specifically because of it. The one real ding on record is minor — a reviewer who otherwise praised the speed and quality of the work docked a star because he arrived about 30 minutes after the agreed completion window, and said they'd still hire him again. Worth noting too: one Google review carries a 3-star rating even though its text describes a fully positive experience with no complaint stated, so the number doesn't quite match what was written. A strong, well-priced call for everyday drain clogs, leaks and toilet or water-heater emergencies around Mattapan and nearby Boston neighborhoods — especially for anyone who's struck out with bigger companies and needs someone who'll actually show up the same day.