Verified record
Freeman Plumbing is a Danvers, MA outfit built around one name: Matt Freeman, who reviewers describe showing up personally, even on weekends, for the calls that can't wait. The company describes itself as a family-owned, full-service mechanical contractor specializing in boilers, water heaters, radiant heating, and oil-to-gas conversions, and the reviews back that up, especially work on Rinnai tankless systems. The written record runs from 2021 through late 2025, and the story repeats: a homeowner loses heat or hot water, other companies drag their feet or quote wildly, and Matt gets it fixed fast. In a November 2025 review, a customer described a small repair turning into a full system replacement, with Matt's crew working two straight Sundays and installing the new unit within 24 hours. In an April 2024 review, another homeowner said he kept in contact, sent photos of comparable past jobs, and flagged before installing that a newer Rinnai model made more sense than what was originally agreed. A 2021 review calls him "a very reliable plumber for a number of years" across a boiler system and a tight-quarters washer/dryer install. Google shows a 4.9-star average from 20 ratings. One January 2025 review is the exception: the customer said the job itself was done well but felt significantly overcharged and wasn't given a receipt — worth asking about pricing and getting a written estimate before work starts. Freeman looks like a solid call for boiler, water heater, and Rinnai-specific problems around Danvers, especially when something's broken and won't wait — just nail down the price up front.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Freeman Plumbing. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Matt and his crew went above and beyond to get my heat and hot water back on. What started as a small repair turned into a full system replacement, and they handled it with incredible professionalism. They worked the last two Sundays to make sure everything was up and running, and even managed to order and install the new system within 24 hours. Their dedication, skill, and attention to detail were outstanding. I highly recommend them to anyone needing a reliable and trustworthy plumber.
Did a good job but significantly overcharged me and wouldn’t provide a receipt .
Had to replace my on demand water heater. One company came out and did not follow-up. Another quoted a ridiculous price. Matt freeman was reasonable, kept in contact and provided pictures of types of jobs he has done that were similar to my needs. He came on schedule and advised me that water tank was not what we agreed to before price and install. It was a newer Rinnai model with better features and he finished the job timely and with neatness and care. This guy is great and will definitely use him again. Matt, thank you for the great service.
Freeman plumbing Replaced my older tub with a new one. We love it! Matt was professional and very responsive. Kept the work area clean as they were working. Would recommend for any plumbing projects!
I had no heat for a month in the middle of winter. I had about 5 different HVAC technicians come down from another company but none had experience with my Rinnai system. I called another plumber and he was on vacation for weeks, he referred me to another company who canceled last minute twice, and he then sent another company's plumber down, who wanted to replace both of my boilers for a large price tag. Then I found Matt Freeman, he came down and explained all my options. His knowledge is impressive. He figured out the best solution at the greatest value. He was able to repair my Rinnai, replace my antique boiler with a new Rinnai, helped with MassSave, National Grid, and getting the permits and inspections. He goes above and beyond, the area looks beautiful. He left the area spotless and finished the job in a timely manner. The electrician he used was also very reliable. Matt is responsive to texts. He writes out a professional detailed invoice. He is trustable and an expert in his field. He was respectful of the house and made sure my cats did not get out. Thank you.
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Certified attributes are verified against the public registry. Others are the business's own statement.
Established 3.6 rating
Turns down unneeded work4.7
Over a decade of repeat customers4.3
Property manager favorite4.4