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A geothermal heat-pump installation and a solar-water-heater repair are among the jobs customers have described hiring Gates HVACR to do. The company says it is family-owned and operated, based in Turners Falls, and has provided HVACR services in New England for more than two decades. Its BBB profile lists heating and cooling installation and repair, geothermal installation, refrigeration service and ventilation, along with plumbing. In a July 2016 Google review, a customer said a new geothermal heat pump was installed at the scheduled time and completed on time. The reviewer praised John's attention to small details and said the installation and new heating and cooling system exceeded their expectations. An August 2020 reviewer reported that Gates fixed their solar water heater. An October 2018 reviewer described the company as professional, responsive, thorough and on time. A November 2021 customer praised service and support over their years with Gates. These are dated customer accounts from 2016–2021; Google's September 2026 listing reports a 4-star average from eight ratings. The BBB lists an A+ grade and accreditation.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Gates Hvacr LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
“<!DOCTYPE html> Lessons from the Field: Month Three of the Whole-Home ASHP Pilot | MassCEC Skip to main content User account menu Log in Search Lessons from the Field: Month Three of the Whole-Home ASHP Pilot August 30, 2019 Meg Howard, Program Manager - Renewable Heating & Cooling Image Alison Gustafson’s home in Newburyport MassCEC’s whole-home air-source heat pump pilot program has been running for about three months now. This blog is part of our commitment to provide monthly updates on the pilot (see our launch posting and our June and July posts for more information). The goal of”
Great crew great service it's a no brainer
In all our years with Gates Hvacr we have had exceptional service and support from everyone in the company. They're worth each one of the 5 stars, and more!
They fixed our solar water heater.
Gates HVACR is a pleasure to work with: professional, responsive, thorough, and on time.
I just had a new geothermal heat pump installed by Gates HVACR. The job was done at the scheduled time and was completed on time. John is a true professional who pays great attention to even the smallest details. The installation and the new heating/cooling system has exceeded my expectations.
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Oct 1, 2026.
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Two AC technicians out within a few hours5.0
Mini-split units planned room by room3.9
Flooding toilet running again by lunch3.3
Next-day furnace install4.6
State-verified HVAC license2.6