Gibbs Heating & Air Conditioning

The company sent a contracted person not a Gibbs employee. They don't charge per the hour. When asked how they charge labor, I was informed its not per the hour but they can't tell me how the number is generated. I was charged $415 for one hour. No parts were replaced, no wires replaced, no parts ordered. I was charge $35 randomly (misc) charge. I called for an explanation of the charges. They said it takes 5 business days to get a receipt. The itemized receipt provided no explanation of what work was done nor an explanation of any charges. It only had the price. I was not given an estimate. The charge on my card was not from Gibbs. AVOID AVOID AVOID UPDATE: After they admitted not disclosing the pricing she said "Well why did you pay for it? If it was too much you should've just refused to pay" This is the company you are choosing to deal with when you pick Gibbs. MAKE SURE YOU GET EVERYTHING IN WRITING BEFORE THEY START

I received a quote from another company to fix my AC and was horrified to hear that the unit could not be repaired. I called Gibbs Heating & Air Conditioning for a second opinion and was incredibly happy both with setting up the appointment and my interactions with the service technician. Jeff seemed to know what the problem was just from our brief phone conversation and had my unit working in 20 minutes. You guys have gained a customer for life!