Harwich Port Heating & Cooling, LLC

A customer called on a Saturday in January 2026, eight degrees out and a storm coming, and had someone at the house that afternoon to look at the furnace. Harwich Port Heating & Cooling works Cape Cod and the South Shore out of Harwich Port — heat pumps, boilers, air conditioning and generators, plus plumbing and electrical. The company says it has served local homeowners for more than 40 years. Its Google rating is 4.8 across 796 ratings, and the written reviews keep coming back to speed. A family home from travel in December 2025 with no heat had two technicians at the house within two hours and the problem fixed in under half an hour. In May 2026 a homeowner opening a Chatham house for the season had someone out in under an hour to find out why there was no hot water. Reviewers name the people. Ryan walked a July 2026 customer through a whole-house mini split install and suggested where the units should go; Chris explained each step of a May 2026 heating and cooling install; a May 2026 reviewer credited Denise in the office with getting a technician to her 90-year-old mother's dead electric baseboards within hours. One customer wrote in May 2026 that Harwich Port installed the systems in their new build and has held the service contracts for the ten years since. The complaints run to the phones. A July 2026 reviewer said calls were not returned and texts went unanswered after nearly $8,000 on new air conditioning that was not working. Another that month said a technician left an outdoor circuit breaker switched off after a routine AC service, and they paid someone else to work out why the system had stopped. In February 2026 a caller at 6:30 on a Saturday was told by the answering service that the 24-hour emergency line is for existing customers. Even within the praise, a June 2026 reviewer said call-backs can be hard to get, and a December 2025 customer rang the answering service four times over two hours before reaching anyone — then called the technician who came, Austin Roughley, "Best in Class". Its Massachusetts HVAC licence, 720-SM-B, is active on the state registry under the company's name, and the site's footer prints plumbing #3944 and electrician #593 A1. The Better Business Bureau accredits the business and grades it A+. A good call for a Cape heat pump or boiler install, and for maintenance contracts on a seasonal house. Book with the phones in mind: ask who to contact when something goes wrong after hours, get the emergency-service terms for your account in writing, and confirm what the annual visit covers.