HUB Appliance

HUB Appliance is a family-owned repair shop that says it's been fixing refrigerators, ovens, washers, dryers, dishwashers and microwaves around Boston for more than 35 years, founded and still led by Al Bushman out of Quincy. The company doesn't sell appliances or tie itself to one brand, and that independence shows up again and again in reviews: it's the outfit people call when something breaks, not when they're shopping for a replacement. Across 244 reviews on Google, Angi and HomeAdvisor since 2020, the pattern holds steady — Google alone shows 4.9 stars from 395 ratings. The same technician names keep coming up across years of reviews: Justin, Tom and Dan are each credited repeatedly for diagnosing the actual problem quickly and explaining it in plain terms, from a 2022 dishwasher repair to a 2026 stove fix. A recurring theme is honesty over upselling — in an August 2026 review a customer describes the team recommending a full fridge replacement rather than a repair because of its age, and a 2023 review describes being surprised the advertised $120 service-call fee actually held instead of ballooning like other companies'. Landlords and repeat customers show up often too: several reviewers describe using HUB for years across multiple rental units, calling them their go-to for property management needs. There are things worth asking about before booking. The Better Business Bureau gives the company a C grade with 2 complaints on file. A June 2026 review describes a dispute over a washer leak repair that was never resolved and a promised refund that never arrived. A smaller number of reviews — one from March 2026, one from April 2025 — describe appointment mix-ups: a scheduled visit with no record on HUB's end, or a no-show that cost a customer two days off work. These sit alongside a much larger, more recent run of reviews praising prompt, same-week scheduling, so they read as exceptions rather than the norm, but they're real enough to ask about directly when booking. For a routine appliance repair in the Greater Boston area — a fridge that's leaking, a dryer that won't heat, a dishwasher on the fritz — HUB's long, specific review history and its pattern of straight repair-vs-replace advice make it a reasonable call, especially on an older machine where that's the real question. Confirm your appointment details in writing given the scheduling complaints, and ask what their standard service-call fee covers before the truck rolls.