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HydroTech is a Braintree, Massachusetts company that designs, builds, and services pools, spas, hot tubs, and water features, run by owner Frank Marino. It carries an A+ rating from the Better Business Bureau, and its portfolio spans custom gunite pools, stainless steel hot tubs, and commercial as well as residential water features. In a 2025 review, a long-time customer credits technician Coleman and the team with diagnosing and fixing pool and spa problems that other companies couldn't figure out. A review originally posted in 2023 and updated in June 2026 continues to describe Frank and technician Brian as reliable and easy to work with. In a 2022 review, new pool owners describe the team patiently walking them through all their options before a major purchase decision. Google shows a 3.0-star average across 14 total ratings, notably lower than the mostly positive written reviews available here — a gap that suggests some negative ratings on the platform were left without an accompanying comment. In a 2024 review, one customer described the service as "horrible" without elaborating on what went wrong. With decades of experience in pool and spa design and construction, an A+ BBB rating, and detailed praise for hands-on troubleshooting, this is a well-regarded specialist — though the gap between the star average and the available review text is worth keeping in mind.
I have been using them for years. They know their stuff. Before seeking them out, other pool companies had no idea how to operate, or maintain my pool/spa system. They also go above and beyond until a task or issue is resolved. Coleman is very hardworking and kept coming back to check on my pool issue, he made sure it was completely resolved and even returned at the end of his shift to check again before going home. They are very busy and sometimes don’t get to my emails or calls for a couple days but what they lack for in administration and communication, they make up for with their professionalism, and expertise. I’ll take that over communication skills when it comes to taking care of my pool/spa.
Horrible service
Matt is very nice to work with, very courteous and honest. Mike always responds promptly. Great people, great to work with. Pool always looks sparkling after Matt opens it. Updating: June 2026. Frank the owner is very kind and reliable. Brian is also great to work with, they try their best to resolve issues without replacing them unnecessarily. Very honest company.
We had a great experience with Frank and his team. We were new to owning an in ground pool and they took the time to explain all our options and answer all my many questions. I felt educated before making such a big decision. I would highly recommend them to anyone. Melissa & Chris G Dedham MA
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1 change recorded — last scanned Aug 4, 2026.
Liner replacements4.3