KB Plumbing & Heating Co

KB Plumbing & Heating Co is a Worcester plumbing company whose reviews center on Kyle, the plumber customers deal with directly. The company's own website says it has served the Worcester area since 2006, handling installations, renovations, repairs, and leak detection for both homes and businesses. The customer history is deep for a small operation: Google shows 4.9 stars from 28 ratings, with 21 written reviews running from 2021 through this spring. The most repeated notes are basic reliability — he answers the phone, shows up on time or early, and in one 2023 account diagnosed the problem over the phone before the visit. Fair pricing comes up again and again, and several customers are on their second or third call years apart. Reviewers also describe tidy work: a May 2026 customer had a frozen, ruptured pipe inside a wall fixed and a new kitchen faucet installed, and made a point of how clean the job was. Two accounts say something about honesty worth noting. That same May 2026 reviewer expected to pay for a shower valve replacement and was told it worked fine — no needless repair. And in 2023, a homeowner with an active leak caused by another plumber who then stopped returning calls says Kyle came quickly, fixed it, and cleaned up after himself. Emergency work shows up too: a winter burst pipe handled on short notice, with pointers on preventing the next one. The one dissent is a July 2025 two-star review calling the charges extremely high and the service not worth the price — a clear outlier against the many fair-price accounts, but a reason to get the quote in writing before work starts. Ask for the price and scope up front, and confirm the licence number for your job. For plumbing repairs, faucet and pipe work, or a leak that needs someone reachable in the Worcester area, this is a strong, current, well-documented option.