KCR, Inc. - Karpouzis Commercial Refrigeration

KCR, Inc. — Karpouzis Commercial Refrigeration — has run heating, cooling and refrigeration work out of 875 Waverly St in Framingham since 1973, and although the name says commercial, roughly half its written reviews are homeowners describing mini-split and furnace jobs. It is BBB accredited with an A+ grade and 21 employees on file. Ductless mini-splits are the work customers describe most. A 2024 reviewer said George's team installed a Mitsubishi heat pump in six hours and ran the exterior lines with minimal visual impact; a 2021 customer with an open-plan house said other companies had told them for years it could not be done, and KCR designed a system that works. A 2021 mini-split leak was diagnosed the next day, identified within fifteen minutes, and repaired within seven business days when other firms were quoting two to three weeks. Speed and diagnosis recur. A January 2023 customer whose ten-year-old heating system had defeated other companies — who had told them to replace it — says KCR arrived within 24 hours and had it running the same day. Another was visited within twenty minutes of calling, and a holiday A/C call in April 2025 was scheduled the same morning with a text when the technician was on his way. Named staff appear across years: George in the office, technicians Brian, Steve, Matt and Craig. Two complaints are worth knowing. A November 2022 customer says they were charged $300 for a quote. An August 2026 commercial customer says KCR declined an after-hours repair because they had not used the company often enough, despite years of service calls and equipment purchases. A May 2024 residential-refrigeration customer paid $164.80 for a technician visit and then says the company would not take the job on. This is a strong choice for mini-split and heat-pump work, furnace diagnosis and anything refrigeration-side, particularly if you value fast response. Ask up front whether the diagnostic or quoting visit is chargeable and what it covers, and — if your job is residential refrigeration rather than HVAC — confirm they will take it before booking.