Verified record
Kilroy Construction, of Shrewsbury, MA, holds an F grade from the Better Business Bureau, which lists 2 complaints. In a 2023 Google review, a customer said a $4,300 deposit had been paid 9 months earlier and no work had been done, and that they were in the process of filing small claims in court. In a 2022 Google review, a customer said they hired Tom to renovate their kitchen and provided a $4750 deposit, after which Tom made 5 different dates to meet and was a no show and no call all 5 times. In another 2022 Google review, a customer said they were getting a 2,000 deposit back from Tom Kilroy Construction in small claims court, saying it took the deposit and never did any work. In a 2022 Google review, a customer who engaged Tom Kilroy on Cape Cod for construction and remodeling projects said they gave a 50% deposit and the work was still incomplete more than 4 months later. In an update to that review, the customer said Tom returned the deposit that was owed after a few months.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Kilroy Construction. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
Took advantage of my elderly father. A $4,300 deposit was paid 9 months ago and no work has been done. Despite multiple attempts to get the deposit back since my father passed away 5 months ago, there has been no response. In the process of filing small claims in court.
They took advantage of someone I know and twice stole their deposit. This is repeated behavior.
I am now in the process of getting my 2,000 deposit back from Tom Kilroy Construction in small claims court. Took deposit and never did any work. Gave one excuse after another and strung us along for four months and now won't return calls. DO NOT even get a quote from this guy because he is not honest or trustworthy.
I have always been hesitant about giving a poor review to a business on a social media platform, especially knowing it's this individuals lively-hood will be affected. In fact, if you read my other GOOGLE Reviews, all of them are very positive. Kilroy Construction is the first business I have hired that is very deserving of a 1-Star Rating. Tom Kilroy is a small construction firm, who I engaged with on Cape Cod during early-2022 to perform various construction and remodeling projects. Tom was quick to arrive at the house and provide a written estimate, and his eagerness and pleasant sales-personality made me quick to commit. I gave him a 50% deposit, and more than 4-months later this work is still incomplete for something that should have taken no more than two weeks to complete. He's given countless personal excuses as to why he cannot return to complete the work. The majority of the work remains, which has forced me to find other contractors. Now all I've been asking him for is to kindly return what is owed ($). UPDATE: After a few months, Tom returned the deposit that was owed. I think the guy has a good heart and the best of intentions, but got caught up in taking too much work with not enough resources to adequately complete the work in a timely manner.
Hired Tom to renovate our kitchen. Provided a down deposited of $4750 as requested. Once Tom received the deposit- Tom provided us with one excuse after another on why he was unable to start the job i.e. wife has migraines/ son going through medical issues/ father has a heart attach/ family sick/ family in car accident - Fast forwarding - 5 months later - Tom made 5 different dates to meet with my husband and I to review job and a starting date ALL 5 TIMES NO SHOW/ NO CALL I am now asking for my deposit back and he is refusing to accept my calls/ respond to my e mails I wish i read the reviews prior to hiring Tom and his company for according to the reviews- this is a very common practice for him still trying to get our deposit back
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2 changes recorded — last scanned Sep 26, 2026.
Complex addition reconstruction4.9
Bathroom gut remodels4.9
Deck rebuilds4.8
Bathroom problem repair4.7
Detailed workmanship4.6
Named crew continuity5.0
Northborough new builds3.9