Lawrence Air System Inc

Harvey was very professional. Knew the equipment. Went right to work. Gathered the info he needed to add new modules. Inspected all equipment. Made you aware he was completed, and polite when leaving.

I called Lawrence HVAC first time. The technitian was knowledgeable of the system and did a good job replacing capacitor on the Goodman condensing unit. I gave 1 star for customer service. I just moved to Ma and tried to establish steady service relationship. Not with Lawrence. They charged $177 diagnostic fee, which they do not want to include in service fee. They just lost a customer.

I was having trouble with my heat pump mini split units that had been installed by another company. I called Lawrence Air and they were able to send someone out the same day to diagnose the issues and also perform routine maintenance on the whole system. I worked with Brandon and he was very knowledgeable and explained everything to me along the way as he diagnosed and then resolved the issues. He was able to get everything up and running again that same day and I am so grateful to have a fully working system again. I will definitely be using Lawrence Air in the future for my HVAC needs!

Best company I have ever dealt with from start to finish! Rachel was amazing with scheduling and being so nice. David was tremendous in person and so helpful! Would recommend to everyone.

I hired Lawrence Air Systems to perform prepaid maintenance on my two AC systems. The technician was very nice and professional, and I want to be clear that I do not place the blame directly on him. During the appointment, the technician found that the compressor sides of both capacitors were below their specified tolerances and recommended replacing them. I was quoted $1,084.04, which seemed high, but I approved the work because I trusted that I was being charged a fair price. Later that afternoon, when I had time to research the cost, I found that the two AmRad Turbo 200 capacitors retail online for approximately $82 each. Based on my security camera footage, the capacitor replacement portion of the visit took approximately 20 minutes. The technician was also already at my home for a prepaid maintenance visit valued at $340. I contacted Lawrence to express my concerns. They acknowledged a billing error due to the same part being listed at two different prices and reduced the invoice to $917.75. I understand that professional pricing includes labor, training, insurance, stocked inventory, overhead, profit, and warranty coverage. Even accounting for those expenses, charging $917.75 to install approximately $164 worth of parts, with about 20 minutes spent on the install during an existing $340 visit, does not feel reasonable to me. Based on my research, a charge of $350-$650 would have been a fair price range. Lawrence declined to make any further adjustment. I paid the invoice in full and explained that, because of this pricing experience, I would use another HVAC provider in the future. Lawrence responded, “We agree that ending our services here is the best path forward.” Although the technician was courteous and the replacements appear to have been legitimate, the final cost left me feeling that I had been taken advantage of when it came to the pricing. I will be using another HVAC provider for future service.