Lucky Burner Services Inc

Does not servuce non oil customer

⸻ ⭐ 1 star – Outrageous experience, discriminatory and disrespectful customer service My experience with this company was absolutely unacceptable. Their customer service is one of the worst I have ever dealt with — and that is no exaggeration. I was treated with contempt, impatience, and a complete lack of professionalism simply because I don’t speak English fluently. The representative not only refused to help me but also mocked the situation, laughing and speaking to me in a clearly discriminatory way. It was so humiliating that I had to ask a friend to call on my behalf, and even then, the hostility continued. No one should ever have to go through this, especially when dealing with an essential service like home heating. Being treated as if I were less deserving of respect because of my language and my background is devastating — and it is racism. It is unacceptable that in 2025, a company allows employees to behave this way toward customers. I sincerely hope this company reevaluates its training, internal policies, and especially the conduct of the staff who represent the brand. No customer deserves humiliation, disrespect, or discrimination. ⸻

Great Customer Service, fast delivery, very friendly and professional.

I am a new customer of lucky oil and I am so happy to be here. They were the only company to help fix my furnace after being down for 4 days a couple weeks back when it was freezing cold temperatures. Not only for there professionalism but they actually answer the phone! Thank you, Paul and Gail

Great prices and service.