Luxury Makeover

Luxury Makeover runs out of Leominster, and the job it gets called for most is swapping a dated tub for a walk-in shower. It holds a 4.9-star average across 118 Google ratings, and the Better Business Bureau grades it A+ — a pattern that holds up across Google, BBB, and the company's own site rather than resting on one page. The completed-job reviews from the last few months carry real specifics. One homeowner's Master Bath came back with an install crew that covered surfaces against dust, gave notice before shutting off the water, and kept pets and kids clear of open doors during the work. Another had two full bathrooms redone at a Plymouth beach house and described the crew as easy to work with and thorough about cleanup afterward. A 152-year-old house's failing plumbing — dripping onto the kitchen stove below — got resolved by replacing the whole shower rather than patching the old one. A full gut-out came in below several competing quotes. One install ran from first meeting to finished bathroom in three to four weeks, with the crew itself on-site five to six hours on install day. Here's what's worth knowing before calling: a large share of the five-star Google reviews describe the sales visit, not the finished bathroom. Reviewers name Al Rivera, Sonya Gendron, Kris, and Ibrahim "Sobhy" specifically and describe a detailed, no-pressure walkthrough of tub-to-shower and walk-in-shower options — several are posted before any work has even started. That's a real and consistent pattern in how people experience this company, but it means a good chunk of the review volume reflects the pitch rather than the install. Luxury Makeover fits someone who already wants a tub-to-shower or walk-in-shower conversion, or a full bathroom gut-out, and wants a sales process reviewers describe as unhurried and clear about pricing. Ask to see photos from a finished job close to your own size and scope before booking, and get the installation timeline in writing — the one detailed account here ran three to four weeks from first meeting to done.