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A November 2025 customer described repeated installation problems and unsuccessful efforts to get M S Plumbing Solutions to correct them. The reviewer said Kyle twice failed to install a tankless water heater properly and that faulty toilet wax-ring installation left a new home smelling of sewage for weeks. They said the company acknowledged the toilet issue but refused to return, and described rude text exchanges with Matt. The reviewer also said fear of retaliation kept them from using their real names; that was their stated concern, rather than a report that retaliation had occurred. The Hartford business has a 3-star Google average from four ratings.
Working with MS Plumbing Solutions was one of the worst contractor experiences we’ve ever had. Their behavior and workmanship were nothing short of unprofessional. Kyle failed to install our tankless water heater twice, which is completely unacceptable for any licensed plumber. Communication with Matt was just as bad—he was consistently rude over text and showed no concern for the problems his company created. They also botched the installation of our toilet wax rings, leaving our brand-new home smelling like sewage for weeks. Even after acknowledging the issue, they refused to come back and fix their own mistakes. The lack of skill, professionalism, and accountability from this company is alarming. It got to the point where we didn’t even feel comfortable using our real names in this review because we genuinely worry that Matt might retaliate or cause problems for us. No customer should ever feel that way about a service provider. I would avoid MS Plumbing Solutions at all costs. Their work, their communication, and their overall attitude make it clear they do not care about quality or integrity.
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from M S Plumbing Solutions. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Oil tank replacement3.7