Roto-Rooter Plumbing & Water Cleanup

A drain snaked all the way out to a septic holding tank, back and forth at each blockage, then rinsed with hot water: that is how a customer described a visit from Eli at Roto-Rooter Plumbing & Water Cleanup. On Google the company holds a 4.8-star average from 1,300 ratings. It says it has been in business 91 years and offers 24/7 emergency service, and its stated service area runs from Hartford and East Hartford to New Haven, Litchfield, New London and Fairfield. A customer with a kitchen-sink emergency on a Sunday evening said Merg came out and fixed the issue. A customer said Merg came out the same night they called and got it all cleared out. A customer with a leaking shower tub faucet said Frank diagnosed a shower cartridge that needed replacing and installed the replacement part the customer got from Lowe's. A customer said Fernando assisted with a sewage loss and helped file the claim through the insurance. A 2025 customer said Charles worked on a blocked drainage pipe for over 2 hours until the water was flowing again. A 2023 customer with a drain line issue caused by ground settling outside the foundation said Jimmy put a camera down the rest of the line, and that Jimmy and his team completed the work within a week of first contact. A customer said Franklin's work was great but paid $99 for the visit and another $500 to screw on a new bathtub faucet. A customer objected to $600 in labor for an hour of work that included a trip to Home Depot for a $172 part. A 2024 customer said they were charged $641 to unclog a slow kitchen sink drain during business hours for about 30 minutes of work, and was offered a coupon for future work when they called back. A customer who asked for help with an oil water heater said the office booked a Monday appointment, then called less than an hour before it to say "We don't work on those".