Marlboro Pest Control Co

Marlboro Pest Control is a Marlborough exterminator that's been in the Hansen family since 1985 — BBB records list it as opened that year, and the company's own site says it's now run by second-generation owner Roy Hansen Jr., who took over from his father. The work covers the usual pest list — carpenter ants, termites, mice, bees and wasps — plus termite inspections for home sales and carpentry repair at pest-damaged spots, across a wide swath of MetroWest towns including Marlborough, Framingham, Natick, and Concord. For most of its written history, the reviews run heavily one-sided: nearly every account from 2016 through 2024 is five stars, and they repeatedly single out Roy himself. In a 2021 review, one customer credited him with eradicating an emergency bee nest that had gotten into a basement within an hour of the call; in a 2017 review, another described him tracing a spongy dining-room floor to a termite risk, then mouse-proofing the whole house at every entry point he could find, including gaps around the chimney. Several older reviews describe the company making things right when a job came up short — a free second visit when ants came back, a refund when the work turned out smaller than quoted. That picture shifted in a cluster of reviews from August and September 2025. One customer said a technician sprayed the outside of the house but skipped checking mouse traps on three floors that had been set the previous fall, then called it an extra charge; another said a wasp nest went unresolved after two visits, with a theory that the crew avoids ladders even though the nest was up on the eave; a third, a business customer, said the company missed two scheduled appointments for a swarming-bee problem over three weeks and stopped responding to calls and emails entirely. One of those reviewers said the company had "gone downhill" since being bought out — worth noting that the business's own listing and BBB profile still show it under Roy Hansen Jr.'s ownership with no acquisition on record, so that particular explanation is unconfirmed, even though the underlying complaints are specific and recent. The BBB gives it an A+ rating, though it isn't an accredited BBB business, and there are no complaints or government actions on that file. For a homeowner weighing this company today, the decades-long track record and the owner's personal reputation for hard cases are real, but so are three detailed, recent complaints about follow-through and responsiveness — worth asking directly whether Roy himself, rather than a newer tech, will be handling the job.