Master of Appliances Repair

Three names come up over and over in Master of Appliances' reviews — Carlos, Bruno and Fernando — and so does a habit you don't expect from a repair shop: telling people not to spend the money. The Malden company holds a 4.9-star average across 280 Google ratings, with 176 written reviews since 2024, and the pattern in them is consistent: they arrive when they said, they explain the fault, and often enough they talk a customer out of the repair. That is the through-line. A May 2026 customer was told the fridge could be fixed for more money but was near the end of its life, and replaced it during the Memorial Day sales instead. In June 2026, another discovered their second-hand washer was fine and had simply been overloaded. In December 2025, a homeowner with a dead dryer got a quick estimate along with a recommendation against the repair, since it would have cost more than the machine did. Speed is the other refrain. Reviewers describe next-day appointments, two-hour windows that were kept, and a flat rate quoted up front. A November 2025 customer was asked for a photo of the serial number of her old gas dryer when booking, so the technician arrived with the part. The business also works beyond households: a commercial real-estate customer writing in December 2025 said he had worked with Carlos since 2022 keeping rental appliances in rotation, and a property manager in August 2026 called the team reliable for their accounts. The BBB grades the business A+. The complaints deserve reading before you book, because they point the same direction. In September 2025, a customer described paying $533 in March that year for a fan motor, defrost sensor, temperature sensor and coolant on a noisy refrigerator; the noise returned in under 30 days, a technician came back and removed ice buildup, and the noise returned again. A December 2025 reviewer rated a dryer visit one star and called it a horrible experience after being told the heating element and sensors needed replacing on a machine throwing a code and running loud. And in July 2026, a customer was surprised to be charged $235 to defrost a freezer. Those sit against a large and steady recent run — thirteen reviews in the past six months, one of them negative — but they aim at one thing worth pinning down: the diagnosis and what it costs. Get the flat rate and the scope in writing before work starts, and if the fault is an intermittent noise or a refrigerator problem, ask up front how a return visit is handled and what it costs. For an everyday breakdown — dryer, washer, dishwasher, disposal, oven — this is a busy local shop that shows up on time and will tell you when a repair isn't worth it.