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MCM Pool Service has been building and servicing pools out of Norton since 2002, incorporated in 2014 under owner Christopher (Chris) Murphy. It's BBB accredited since 2013 with an A+ grade, carries a Houzz "Certified Fiberglass Pool Installer" credential, and self-reports as veteran owned and operated with 24 years of experience. Google shows 4.1 stars from 41 ratings, and Angi shows 4.9 from 14. Chris personally comes up across almost every era of the review history — a 2014 review described him and Brian tracking down a major leak in a 50-year-old concrete pool, and three 2026 reviews described a new-pool installation crew working through two days of rain, a liner replacement with "no wrinkles", and tree damage to a liner, skimmer and coping repaired while Chris returned every call the same day. Other named technicians draw similar praise across the years: in 2024 and 2025 reviews, Eric is credited with walking owners through their filter and heater system during pool openings, and Alec, in 2019 and 2024 reviews, with getting badly neglected, debris-choked pools swimmable again before a deadline. The complaints cluster around communication and price, and they're mostly from 2022–2024 rather than the current run of five-star reviews. A 2022 review described being unable to reach anyone by phone and getting blown off twice for a pool opening. A 2024 review called a $553 pool-closing fee "highway robbery" and said pricing got worse after the company came under corporate ownership; Angi separately notes two of its four-star reviews cite inexperienced cleaning staff and closing price. Another 2024 review described being turned down for a pool installation because it wasn't purchased through MCM, and a short, undetailed 2024 review called it the worst experience they'd had with a pool company. For installs, liner work, and tracking down a stubborn leak, Chris and the crew are who reviewers keep naming directly, and the most recent reviews — including one from a pool mid-installation as of July 2026 — are uniformly positive. If price or callback responsiveness matters most, it's worth getting the closing or opening fee in writing up front, since that's where the older complaints concentrate.
MCM is installing our pool as I write this review. They have worked tirelessly for two days in the pouring rain; to prep our yard for the arrival or our pool. Not only have they been professional but hard working, courteous, and very detail oriented. When our pool was getting craned over our house, Matt took the time to take a pic of the family and helped the kids fully experience such a cool event. Justin has also been amazing through it all. He has been so patient, helpful and knowledgeable. We have been blessed to work with the MCM team!
I wanted to wait a year after having my liner replaced because I had problems with my last installer. I am thrilled with the final result. No wrinkles and more importantly a company that sticks to their word. There was a minor issue and they took care of it. Chris made it easy to work with them and is a man of his word. I would definitely recommend them over Superior pools who we used for the first liner. We had wrinkles within a year and they never stood by their work.
A tree fell into my fairly new inground pool and destroyed the liner, skimmer, coping, and part of my fence. After getting quotes from a few companies, I chose Chris at MCM Pools — and I’m so grateful I did.Chris was professional from start to finish. He walked me through every step of the process, explained the pricing clearly before, during, and after the job, and kept me informed the whole way. He and his team were polite, courteous, and cleaned up after themselves every time they came. He also returned every call the same day, which meant a lot during a stressful situation.I can’t say enough about Chris and MCM Pools. He’s not only excellent at what he does — he’s a genuinely good man. Highly recommend MCM POOL.
I cannot recommend MCM pools enough! They did incredible work on fixing and relining my pool. Chris was extremely communicative and walked me through each step of the process. He called with frequent updates and was flexible while pending my insurance company. Through this project MCM pools has gained a forever customer.
Eric and Adam just did my pool opening, and kickstart. They did a GREAT job! Eric also took the time to go through my whole system with me inclusive of the filter and pool heater. He was very knowledgeable and professional as he did it, and I felt comfortable, and well educated as I took my notes too. I would definitely recommend this team if I had any needs in the future.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 4, 2026.
Liner replacements4.3
Liner replacements4.3
Smooth pool installs and liner replacements3.9
Repairs described as reasonably priced3.2