Merrimack Valley Roofing & Gutter LLC

A couple woke up in February 2026 to water coming into the house from ice dams; the husband called, and the crew was there within the hour. Another customer that month had her ice-dam work finished inside 36 hours of the first phone call. Winter emergencies are what this family roofing outfit is built for. Merrimack Valley Roofing & Gutter works out of Methuen and Sandown, New Hampshire, covering northeastern Massachusetts, southern New Hampshire and into Maine with roof replacement and repair, gutters, siding, and ice and snow removal. The company says the same family has run it since 1976 on the same phone number, and describes itself as a GAF Master Elite installer. Its Massachusetts home improvement contractor registration is active and its Better Business Bureau page is an A+. Its main Google listing holds 4.8★ from 67 ratings and Thumbtack 5.0★ from eight. A 2024 customer had deteriorating cap shingles replaced and was told plainly that the rest of the roof was in decent shape — nobody tried to sell her a new one. A 2025 customer worried about a suspect section had Dan poke around in the valley, quote that repair alone, and have the team out within days. A 2023 customer came away with before-and-after photos showing which cap shingles had been replaced and which exposed nails were sealed. Another in 2023 had spent four weeks being dodged by a different roofing company before Barry's team came out, assessed the damage and took the job on. The smaller jobs get picked up as well: gutter cleaning with lichen scrubbed off the roof and chimney flashing repaired in 2024, a roof shovelled at short notice the same winter, and a steep, icy driveway salted at the end of 2025 by Aaron, who called back afterwards to see how it was holding up. A 2024 customer with a complicated roofline had custom downspout routing accommodated without argument. Two complaints sit on the page, and both are about what happens after the invoice is paid. In January 2026 a customer said the company had promised to fix a leak once it had been paid and then refused. In 2024, a commercial customer said two rubber roofs the company replaced have leaked ever since, that he got no response, and that he was filing in court. Each is one side of a story, and each points at the same question to ask up front: what is the workmanship warranty, in writing, and who picks up the phone if the leak comes back? One practical note: there are two Google listings for this business carrying different averages, so what you find depends on which page you land on. For a leak, an ice dam, or a roof-and-gutter job in the Merrimack Valley, this is a crew that turns up quickly and quotes the job in front of them rather than the job they would rather sell. Get the warranty terms written onto the estimate before work starts.