Millena Flooring

When another flooring company walks off a bad job, Millena Flooring is who a lot of MetroWest homeowners seem to call next. A customer writing in November 2022 said a previous crew had left polyurethane beading, stain bubbles and sanding marks behind, and that Paulo's team corrected all of it and stained rooms they'd been told wouldn't take stain. Another, that August, said the crew worked through a weekend after a different company refused to come back, so the family could move home before school started. In December 2024 a homeowner wrote that Millena fixed a staircase job another contractor had botched. The shop works out of Milford, and sanding and refinishing existing hardwood is the bulk of what people hire it for — 30 years of paint drips and dog wear, 50-year-old boards, pine floors in bad shape. Its Google average is 4.8 across 122 ratings; HomeAdvisor's 16 reviews average 4.7 and Houzz's two are 5.0, and the BBB page carries an A+ grade. Reviewers almost always name Paulo, who quotes the job and runs the crew. The other thing homeowners keep raising is pace. In August 2025 one described a 4,000-square-foot house started on a Friday and finished Monday, with clear instructions on when the floors could be walked on. In January 2025 an 80-year-old customer logged 600 square feet in a single day with three finish options offered. Progress photos and video during the work come up over and over, along with cleanup — a 2022 customer specifically contrasted the dust left by the previous contractor. The complaints are worth reading before you sign, and they cluster on product rather than refinishing. A homeowner whose vinyl went in during October 2022 wrote back that it was splitting, cracking and peeling, that baseboard trim was damaged during the install, that roughly $6,000 for two rooms of vinyl ran far above other quotes, and that the owner would not take responsibility. A March 2023 one-star review says only that a low-quality product was used. Against that, a July 2025 customer had about 710 square feet of LVP installed in a day and called the crew professional. Separately, one homeowner in August 2024 booked an estimate appointment and said nobody showed. If the job is old hardwood that needs sanding and finishing — especially on a deadline, or after someone else got it wrong — this is a deep, consistent written history to hire against, running 2017 to 2026 across six sites. If you're buying vinyl or LVP rather than refinishing, pin down the product line and its warranty in writing, and put the price beside a second bid before you commit.