New England Decks & Floors Inc

New England Decks & Floors works out of 13 Cedar St in Milford, and the flooring it advertises is not the kind most homeowners shop for: trowel-applied jointless floors, floor waterproofing, athletic surfacing and promenade roof coverings. By its own account the company has been serving clients since 1959, and it names Joanne Martin as its current president — the same name the Better Business Bureau carries on its file. Customer feedback in public is sparse. Google shows a 5-star average across two ratings, and the one written comment on file dates to June 2024, when a reviewer writing in Portuguese described it as a great American company that is much in demand. That is warm, but it says nothing about a particular job, so there is little published detail about how any single project went. The Better Business Bureau side is clean: an A+ grade with no complaints and no government actions shown, though the company is not BBB accredited. BBB dates the business to January 1959 and puts it at 67 years; the company's own site still says 60 years, a stale line in its marketing copy rather than a conflict about when it started. The thing worth sorting out before calling is fit. The company's own description of its work centers on commercial and institutional buildings — hospitals, schools and universities, pharmaceutical plants and laboratories — and on jobs where a floor has to be waterproof, chemically resistant or seamless over an existing surface. A homeowner should confirm it takes residential work at all, and at what size. For an owner or general contractor with a demanding floor in a building like those, this is a long-established local specialist with a clean regulatory file and a very long tenure. For an ordinary house floor, ask first whether it is the right shop, and ask for references on comparable work.