Needham Plumbing and Heating

Needham Plumbing and Heating is a one-man plumbing and heating operation built around a single name that shows up in review after review: Zack. The company says it has worked out of Needham since 2004, covering a cluster of nearby towns — Wellesley, Newton, Dedham, Walpole, Dover, Westwood, Millis, Medfield, Sherborn, West Roxbury and Natick — and reviewers repeatedly describe Zack as the owner who shows up and does the work himself. That personal-service pattern runs through the record. Across 26 Google reviews spanning 2021 to 2026 — averaging 4.7 out of 5 — the same specifics recur: he arrives in the window he promises, calls back within minutes of a message, and explains what he's doing along the way. A 2025 review describes him tackling a cracked cast-iron waste pipe buried behind a two-story plumbing chase, arranging demolition help and re-setting a toilet without leaving a leak; another from 2025 recounts diagnosing a dead Navien tankless heating system and having heat restored within about an hour. More than one customer mentions calling him after a regular plumber went unresponsive. Pricing comes up as a strength, not a caveat — several reviewers over different years call his rates fair or competitive, and more than one notes he lays out options without pushing the priciest one. The two most recent reviews, both from mid-2026, keep to that same story: on-time arrival and a clear plan for the fix. The one blemish on the record is a single 2021 one-star review, unrelated to any plumbing work — a caller described a rude phone interaction with the receptionist and said she'd fire staff who spoke to customers that way. It's an isolated account from five years ago with nothing similar since, but worth knowing before calling if phone manner matters to you. Someone who wants a plumber-and-heating tech who personally answers the phone, shows up on schedule, and can handle an awkward job — a hidden cast-iron pipe or a dead combi boiler — has a strong case here. Confirm current pricing and scheduling directly: the reviews span both quick single-fixture fixes and multi-day repairs, and turnaround likely depends on the season.