New England Cooling Towers Inc

New England Cooling Towers is the rare shop whose permit file says more than its review page. Building records show a $500,000 geothermal ductwork renovation in Milton in 2024 and a $92,593 four-air-handler replacement in Brookline in 2025, and BuildZoom scores it 102 — the top 11% of nearly 140,000 Massachusetts contractors. Its Massachusetts HVAC license (832-SM-B) is active — we verified it against the state registry — and its BBB page is an A+ with accreditation going back to 2012. The company itself is a Tyngsborough operation that says it has run since 1990, handling commercial, industrial and residential work across Greater Boston: boilers, chillers, cooling towers, ductless splits, geothermal, radiant heat and snowmelt, solar hot water, plumbing, and indoor air quality, with 24-hour service. The written customer record is thin and mixed — 3.7 stars across just 12 Google ratings. The detailed accounts are older and strongly positive: in a December 2021 review, a longtime customer's failing 22-year-old system was caught venting carbon monoxide and a tech was dispatched right away; 2021 reviewers also praised thorough plumbing work and years of on-time HVAC service. The sour note is a bare October 2025 one-star reading only "Terrible work," with no details to weigh. A Newton neighbor on Nextdoor this June called them fantastic, though they garbled the name. This is a licensed, established outfit whose strength shows in big mechanical projects; the homeowner review base is too small to lean on. Ask for recent residential references, and get the scope in writing.