New England Cooling Towers Inc

New England Cooling Towers has been running out of Tyngsborough, Massachusetts since 1990, handling commercial, industrial and residential heating, air conditioning and plumbing work across Greater Boston, Lowell and Worcester with 24/7 service. Its Massachusetts HVAC license (832-SM-B) is active and registry-verified, and the company has held BBB accreditation with an A+ grade since 2012. The written reviews are few but mostly detailed and positive from a few years back: in a December 2021 review, a homeowner described technician Lori sending someone out quickly when a 22-year-old heating system finally failed, catching a carbon monoxide risk from the dying unit; another 2021 review credited the plumbing team with thorough, clean work and extra care during a home visit; a third from that year praised years of responsive, on-time HVAC service. More recent activity is thinner: a five-star note in April 2026, a one-star review in October 2025 that says only "terrible work" with no detail on what happened, and a brief but positive Nextdoor mention from a Newton resident in June 2026 who called the company fantastic. BuildZoom's project history points toward larger commercial and industrial mechanical work — a $500,000 geothermal ductwork renovation in Milton in 2024 and a roughly $93,000 four-air-handler replacement in Brookline in 2025, among 17 listed projects — alongside the BBB's broader catalog of boilers, cooling towers, chillers and geothermal systems built for commercial and industrial customers. For heating, air conditioning or plumbing work from a long-established, licensed shop — especially a larger commercial job — this is worth a call; for a smaller residential fix, it's worth confirming the job is a good fit given the company's heavier commercial focus, and asking about the October 2025 complaint directly if that review gives pause.